EVOTEK™ is North America's premier enabler of digital business with a focus on innovation. With technology offerings in data center and cloud, EVOTEK is uniquely equipped to enable customers with the industry shift from traditional IT computing to secure multi-cloud. With services practices in cybersecurity, mobility, platform engineering and AIOps, EVOTEK is moving up the value chain, closer to the part of digital business that matters most. EVOTEK was named to Inc. Magazine’s “Best Places to Work” in 2018 and 2020. For five consecutive years, from 2016-2020, EVOTEK was listed in The San Diego Business Journal's “Best Places to Work” and recognized in CRN's “Solution Provider 500” list, CRN's “Next-Generation 250” list, CRN’s “Triple Crown” and highlighted as CRN's “Top 150 Growth Companies”, holding the #1 spot in 2017 as the fastest growing system integrator in the country. In 2020, EVOTEK was named to the Inc. 5000 list as one of the fastest growing companies in America.

The Sales Operations Specialist will work cooperatively with outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas while increasing customer satisfaction.

Qualifications

Generate new and repeat sales by providing product and technical information in a timely manner.
Determine customer requirements and expectations in order to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles.
Accurately process customer transactions including orders, quotes or returns.
Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Contact customers following sales delivery to ensure ongoing customer satisfaction.
Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings & vendor training.
Setup and maintain customer files.
Register sales opportunities with partners.
Identify trends in customer satisfaction or dissatisfaction.

Requirements

4+ years of Sales Operations experience (technology industry).
Experience with international sales purchase orders.
Strong interpersonal communication skills for interacting with employees, vendors, clients.
Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
The ideal candidate will possess the ability to quickly learn detailed information about products and services and clearly and effectively articulate.
Highly organized, detail-oriented, excellent time management skills and able to effectively. prioritize tasks in a fast-paced, high-volume, and evolving work environment.
Comfortable meeting deadlines.
Strong ability to operate independently.
Excellent Microsoft Office skills (Word, Excel, PowerPoint, etc.).

Benefits

Strong company culture.
Competitive compensation.
Benefits package that includes 100% paid medical, dental and vision for the employee.
401(k) with employer match.
Flexible PTO policy.
Flexible working arrangements.
Annual company overnight retreat (employee + significant other).

Equal Opportunity Employer

EVOTEK believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

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Sales Operations Specialist - Remote