Brief Job Description:

Design end to end CX program aligning customer experience strategies with growth initiatives
Ingrain customer centricity across organization, Conduct Enterprise level Customer Satisfaction Survey
Create framework for collecting customer feedback through their journey
Identify trends, insights and engage with leadership to mitigate risks, drive growth focused initiative
Analyze customer feedback and present it to senior leadership
Provide support to frontend team in function level initiatives.
Work as administrator of marketing applications.
Maintain records and reports for audit purposes
Ensure timely completion of deliverables and resolve queries of stakeholders

Required Competencies:

Excellent MS Office proficiency
Communication skills both written and oral. Confident in communicating and at all levels. The role will require developing a good working relationship with Infrastructure stakeholders at all levels.
Excellent stakeholder management skills
Accuracy and attention to detail are a must for this role
Must have good time management and prioritization skills to meet tight deadlines whilst executing at speed
Must be able to work under pressure

Desired Skills:

Advanced MS Excel and PowerPoint skills
Excellent analytical skills, ability to create dashboard, automated reports, hypothesis, and regression analysis
Strong, goal-driven, team player who demonstrates the commitment and initiative to ensure that the job gets done
Person with technical expertise will be preferred

EXL