Position: Sales Head – IT Services (Upwork-Focused)

Location: WFO (Mohali) | Employment: Full-Time

Role Overview

Lead Exotica IT’s sales function end-to-end, with a primary focus on winning and growing IT services engagements through Upwork and similar marketplaces. You’ll build and manage a high-performing sales team, optimize our Upwork presence, and drive sustainable revenue growth.

Key Responsibilities

Strategic Sales Leadership
Define and execute quarterly/annual sales roadmaps targeting Upwork & other freelance channels.
Align sales goals with delivery capacity and company objectives.
Lead Generation & Qualification
Source, qualify, and convert opportunities on Upwork, LinkedIn, and inbound pipelines.
Implement qualification frameworks to ensure high-quality pipeline.
Proposal Development & Pre-Sales
Craft customized proposals, RFP responses, SOWs and pitch decks.
Collaborate with technical leads to scope projects, estimate effort, and define timelines.
Team Management & Coaching
Recruit, train, and mentor sales executives, Upwork account managers, and lead-gen specialists.
Set clear KPIs, conduct regular performance reviews, and drive continuous improvement.
Client Relationship & Retention
Serve as primary escalation point and trusted advisor for key clients.
Develop upsell/cross-sell strategies to maximize account value and foster long-term partnerships.
Upwork Profile & Bid Optimization
Optimize company and individual profiles, portfolios, and feedback strategies to boost visibility.
Stay current on Upwork algorithm changes, pricing models, and bidding best practices.
Performance Tracking & Reporting
Monitor metrics: bid-win rate, average deal size, sales cycle length, churn rate.
Deliver weekly/monthly dashboards and insights to the CEO.
Availability & Responsiveness
Be prepared to engage with prospects/clients across time zones, ensuring rapid follow-up—even outside standard hours.

Requirements

Experience: 5+ years in B2B and B2C IT services sales with 6+ years focused on Upwork or similar platforms.
Skills: Excellent written/verbal communication; strong technical understanding of web/mobile development
Leadership: Proven track record managing sales teams, setting KPIs, and achieving revenue targets.
Adaptability: Willingness to work flexible hours for real-time client engagement.

To Apply:
Send your CV to hr@exoticaitsolutions.com

Job Types: Full-time, Permanent

Schedule:

Day shift
Monday to Friday
Morning shift
Night shift
Rotational shift

Supplemental Pay:

Performance bonus
Quarterly bonus

Work Location: In person

Exotica IT Solutions

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