Sales Operations Manager - Job Description

Job Title: Sales Operations Manager

Location: Walton-on-Thames

Salary: £32,000 Basic (OTE £40,000-£48,000)

Employment Type: Full-time

About Us

FansHub is a fast-growing digital agency with teams in the UK and US. We work at the intersection of talent management and digital marketing, helping creators, influencers, and brands grow and stand out on social media. From building strategies and campaigns to delivering measurable results, we give our clients the creative and operational support they need to scale. Our focus is on delivering impact - the right content, on the right platform, to the right audience. As one of the leading social-first agencies worldwide, we’re building the future of how creators and brands succeed online.

The Role

We're looking for an Operations Manager to join our UK team and take on a pivotal leadership role, managing and scaling our chat team to consistently hit ambitious growth targets. This role is about more than just management; it's about leading by example, fostering a high-performance culture, and being the operational backbone for a key part of our business.

You'll report directly to the Director of Revenue and have direct reports of your own. You'll be responsible for maintaining a healthy Cost-to-Revenue (CTR) ratio, managing team progression and disciplinary matters, and ensuring smooth, transparent communication across the board. The ideal candidate will be highly organised, data-driven, and a natural leader who is comfortable working in a fast-paced, high-stakes environment.

Key Responsibilities

Leadership & Team Management: Provide clear direction and accountability to ensure the team delivers on core responsibilities. Conduct one-on-one meetings, manage team progression, and handle any disciplinary issues.
Operational Strategy & Performance: Drive the sustainable growth of the team, managing timetables and forecasts to consistently achieve and exceed growth targets. Maintain a Cost-to-Revenue (CTR) ratio of <20%.
Data & Reporting: Deliver clear, timely, and actionable reporting and data analysis to the Director of Revenue. Use data to inform team strategy and troubleshoot performance issues.
Process & Systems: Write and refine Standard Operating Procedures (SOPs) to improve efficiency and consistency, particularly for new and existing systems.
Communication & Morale: Foster a culture of accountability and high morale. Ensure smooth communication channels across teams and with management, driving transparency and alignment.
Recruitment: Take ownership of the hiring process by writing job descriptions for new team members.

Skills & Experience

Proven experience in team leadership and management, preferably in a fast-paced agency or startup environment.
A strong understanding of data and analytics to inform operational decisions.
Confident in troubleshooting and problem-solving operational challenges.
Experience with forecasting, planning, and managing budgets to optimise for a specific CTR.
Excellent written and verbal communication skills, with a focus on clear and transparent reporting.
Highly organised and skilled at managing multiple priorities, from Team management to internal communications to client relations.
Demonstrated ability to write clear and effective Standard Operating Procedures (SOPs).
Experience with hiring and writing job descriptions is a plus.

Our Values

Our most important assets are the people that work here. We all work as one team and rely on each other. We strive to create a working environment in which we are proud to belong, by maintaining our values at the forefront of everything we do.

Integrity – We do what’s right, not what’s easy – always with transparency and trust.
Fairness – We champion equality, inclusivity and doing right by people – always.
Ownership – We take initiative, act with accountability and treat the business like it’s our own.
Collaboration – We believe the best work is done together – respecting different views and working as one team.
Positivity – We believe in possibility, embrace challenges and bring energy to our work.
Focus – We seek clarity, avoid unnecessary complexity and move quickly.
Quality – We push for excellence, raise the bar and never stop improving.

Benefits

28 days paid leave (20 holiday days plus 8 public holidays).
Gym membership with spa and sauna.
Regular team events and trips with a vibrant company culture.
WFH and personal growth (L&D) budgets.
Pension scheme.
All the hardware and software you need to do your best work.

FansHub

New Jobs

Sales Operations Manager