FWF is a third-party logistics and transportation provider (3PL) headquartered in Grand Rapids, MI. We are focused on providing full-service logistics solutions to our clients through industry-leading service and reliability. As a 3PL, FWF has the unique ability to offer less than truckload (LTL) and full truckload (TL) shipping, intermodal, drayage, domestic and international ground/air freight services to our clients. Advanced technology and innovation allow FWF to offer complete logistics solutions through three distinct service features:

Dedicated representatives
Automated TMS implementation
Managed freight teams

The Sales & Operations Management Intern will work with the Sales Support to help facilitate key tasks throughout the day. This position will report directly to the Business Development Managers and will be responsible for running/producing reports, refreshing the load board, transferring leads in the CRM, data entry, carrier scrubbing, lead generation, and other sales tasks.

Responsibilities

Responsible for day-to-day updates to the sales floor
Create and manage CRM profiles
Transfer CRM Leads
Provide load board updates and keep the load board current/refreshed
Send out bi-weekly reports
Maintain high service levels within the office for Sales Consultants
Identify and communicate any issues associated with the movement of freight to Sales Support
Generate additional business through prospecting, referrals, and cold calling
Maintain accurate and up-to-date CRM records
Ensure all database documentation is compliant with industry/internal standards
Communicate with management team to improve processes/add efficiency
Accurately be able to navigate Aljex and transfer accounts
Gain an understanding of markets, including seasonal freight
Occasionally oversee transportation in route to ensure timely pick-up and delivery
Communicate with internal team members to ensure all parts of assigned delivery are completed
Maintain CRM/sales information in an internal database, including daily, weekly, and monthly reports

Key Competencies

Proficient in Microsoft Office
Proficient in internal software that includes Aljex, FWF CRM, Power DAT, Truckstop, RateView, Carrier 411, and MacroPoint, Tableau, Excel
Excellent written and verbal communicator
Problem-solving and decision-making skills
Effective negotiation abilities
Willingness to learn
Organized with great attention to detail

What We Commit To You

Training and development to inspire personal and professional growth
Hands-on coaching from experienced industry professionals
Strategic, qualified lead generation supported by multiple internal and external parties
P eople-focused, innovative company culture

FWF Awards and Recognition

Inc. 5000: 2017, 2018, 2019, 2020, 2021, 2022
Inc. 5000 Regionals Midwest: 2020, 2021, 2022
Top Freight Brokerage Firms: 2019, 2020, 2021
Top Company for Women to Work for in Transportation: 2019, 2020, 2021
Detroit Free Press Top Workplaces: 2020, 2021
Michigan 50 Companies to Watch: 2020

Fifth Wheel Freight

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