Credit Control Specialist, Revenue Operations

Salary: National ranging from £28,800 to £36,000 and London from £31,600 to £40,000

Are you interested in gaining a deep understanding of credit control?

The team/department

Within the Finance Division, the Revenue Operations team is responsible for collecting data, modelling fees and invoicing fee payers, to raise the Annual Funding Requirement for the FCA each year. In addition, we operate a shared service collecting fees and levies for eight other regulatory organisations including the Prudential Regulation Authority, Financial Services Compensation Scheme levy, Financial Ombudsman Service and the Money Advice Service.

The Revenue team are responsible for identifying the population of firms to be billed for fees & levies and into which fee-blocks they should be allocated. In total, the Revenue team collected in excess of £2.0bn in 2023/24.

What you will be doing (the role)

Take responsibility for a large portfolio of firms and maintain a relationship with these firms to be able to respond to queries and ensure that payments are made on time
Responsibility for ensuring that fee tariff data is submitted by firms accurately, which includes applying policy and the FCA Handbook rules to the information submitted by firms
Taking responsibility for completing and managing ad hoc projects which may include cross-FCA collaboration and liaison with external stakeholders
Monitoring and maintaining client accounts, dealing with a variety of firms in line with our correspondence standards
Providing data and data analysis for stakeholders on an ad hoc basis
Liaising with internal and external stakeholders to research and resolve queries and demonstrating the ability to resolve complex calls/queries relating to fees from other departments within FCA
Providing excellent customer service

What you will get from the role

Have the opportunity to develop a range of skills and credit control experience
Be directly involved in helping the FCA to meet its funding objectives
Significant customer service exposure to external stakeholders

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

25 days holiday per year plus bank holidays
Private healthcare with Bupa
A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
Life assurance of eight times your basic salary
Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

Proven experience of credit control within the financial services sector
Demonstrable evidence of providing excellent customer service

Essential

Strong analytical and organisational skills with proven ability to analyse information and present outcomes in a timely manner
Ability to manage conflicting priorities and escalate issues when required, so that work is completed on time and to agreed standards
Excellent interpersonal skills - ability to interact with people at all levels, communicating information clearly, concisely and confidently on a wide range of issues (both written and orally)
Good Excel skills (pivot tables, V-lookups, IF statements)
A good team player willing to actively contribute in team meetings and in other areas where input is required
Reliable and enthusiastic self-starter with initiative and confidence
Willingness to be pro-active by identifying process improvement (this includes identifying problems and having the ability to develop solutions to these which are confidently presented to management. Knowledge of, or interest in, the FCA and its funding)

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found

here.

The FCA's Values & Diversity

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our associate role.

Flexible working

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.

Useful information

Applications for this role close at 23:59 on 10th April 2024.

This role is graded as Associate – Level 9 – Corporate.

Got a question?

If you are interested in learning more about the role please contact:

For internal applicants, please contact Sara Holland at

Sara.Holland2@fca.org.uk

For external applicants, please contact Ifrah Azam at

Ifrah.Azam@fca.org.uk

What to expect from our interview process

The assessment process consists of an initial screening call with one of our Recruitment Partners. If successful you will be invited to attend a competency-based interview with a potential follow up interview. Interviews will take place from 18th April 2024.

Application support

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.

Please note that all applications must be submitted through our online portal, applications sent via email will not be accepted.

Financial Conduct Authority

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Credit Control Specialist, Revenue Operations