About Finch

We are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.

Finch is a Series A Y Combinator company and backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.

About Our Team

We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.

We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.

Finch is looking for its first hire in Sales Operations. You will report to the VP of Sales and be a partner to sales team leadership, and individual contributors. You will work to increase sales productivity and drive revenue growth by building efficient sales processes, aligning team goals to best practices, and creating an environment for the sales team to do their best work. You will be responsible for the resources, tools, and assets used by the sales team to succeed as we scale and grow.

This leader should have hands-on experience in fast-paced, growing companies and be able to navigate changing priorities and processes. Specifically, this leader should have experience in building and maintaining sales tooling (Outreach, SFDC, Hubspot etc) and revenue planning for Finch to meet its goals. Experience in an enterprise-level software consulting or sales role and/or deep knowledge of the end-to-end sales lifecycle is essential.

Who You Are

BA/BS degree with 5+ years of work experience in sales operations, B2B Saas and API products preferred
Ability to be comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency
You are a growth mindset leader who is willing to unlearn and relearn, not forgetting what you know, but is able to switch gears between the 'get it done here & now' while still building the future

What You Will Do

Finch’s sales operations team will be responsible for supporting our growth by setting standards to ensure the execution of sales programs and strategies
You will partner with and be a trusted advisor to the Senior Sales Leadership on performance metrics, and managing and improving sales force productivity
As the Sales Operations manager, you will own the sales operations plan, deliver insights on sales performance, and partner with the Go to Market organization on strategic priorities
You will own the technology and the tools necessary for sales excellence. Helping define our tooling strategy as well as system administration
Be the expert for the sales performance and pipeline health for the organization, measuring performance and providing strategic insight into pipeline health and blockers to growth
Drive and standardize core revenue operations processes -- sales forecasting, headcount planning, and pipeline management
Structure and execute operational and strategic initiatives by developing plans, gathering and synthesizing data, leading analyses, and developing recommendations for any identified gaps
Participate in and advise Sales Leadership during annual/quarterly planning/forecasting processes, including the development of business plans, operating models, resource allocation, market segmentation, compensation performance, and territory planning models
Be the interface into the FP&A team to facilitate the needs and requirements of the business
Collaborate with demand generation and SDR teams to develop processes and programs to meet revenue goals successfully
Identify successes and performance gaps in commercial tactics and sales productivity, provide data-driven insight to Sales Leadership and support internal stakeholders on action plans
Responsible for vendor and contract management for services and products that support the global client lifecycle, owner of the tools Go To Market Organization needs to be successful
Drive CRM master data management, and data quality and administer account rules of engagement and segmentation
Support product, process, and skills enablement for Sales Operations and adjacent teams in support of the client lifecycle

Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Sales Operations Manager