Position Summary: As a key member of Finley’s executive leadership team, the Chief Client Officer (CCO) will not only play a key role in running the business but also in setting the strategic path for Finley 5+ years out, while transforming it organizationally, operationally, and strategically. This position is critical to Finley’s ability to generate revenue to grow our business and to serve our clients, maintaining our reputation as a trusted advisor and partner. The CCO will work closely with the CEO to identify and create strategies to go after market opportunities and is accountable for building and managing Finley’s sales pipeline and achieving revenue goals. This position will lead the Client Services team which is accountable and responsible for achievement of revenue goals, building our business through client and project acquisition and serving our clients through attentive account management, consultation, and solution generation. The members of this team will be the first and primary point of contact for the accounts they are assigned to. The functions in Client Services include sales, business development, account management, consulting services, client support, and marketing.

Essential Responsibilities

Partner with CEO and other members of the executive leadership team to lead Finley’s strategic growth initiatives.
Develop and articulate a comprehensive client and revenue strategy aligned with the company’s business objectives and market
Regularly explore the marketplace to identify, analyze, evaluate, and recommend current and new business opportunities, partnerships, and innovation in areas such as new markets, channels, products and services, and innovative business models to increase growth and profitability.
Work closely and collaboratively with other leaders to identify opportunities to expand and improve our business and to most effectively integrate client service into overall business planning.
Develop go-to-market plans to go after and win new business. Responsible for broader business development role in the community and industry, leveraging 1-to-N
Build and manage an effective sales
Drive revenue through new client relationships and the nurturing of existing client partnerships and achieving revenue goals.
Accountable for the overall health of the relationship with our clients and for client
Build and lead a high-performing team of client services professionals, fostering a culture of collaboration, accountability, and continuous learning.
Recruit, develop, and retain top talent, ensuring the team is equipped with the skills and knowledge necessary to excel in a rapidly changing industry.
Establish and maintain strong partnerships with other functions, especially regarding collaboration, cooperation and coordination with the COO and delivery services leaders to meet our client’s needs.
Responsibility, in partnership with COO, for ensuring alignment and coordination across all functions to deliver exceptional service through all aspects of the business that directly or indirectly impact our clients’ experience.
Stay abreast of industry trends, emerging technologies, and regulatory changes to inform decision making and maintain a competitive edge.
Drive operational efficiency by implementing best practices, optimizing workflows, and leveraging technology to streamline sales and account management processes.
Compile, analyze, and report on key metrics to other ELT members and key
Ensure compliance with federal, state, local, and institutional standards, regulations, and policies in the handling of client related issues.
Act as the final authority on decisions related to serving our clients, with the inclusion of input from other executive team members.
Perform other duties as requested, directed, or

Qualifications:

Required:

Bachelor’s or Master’s degree in Business, Engineering, or related
15+ years Sales and Account Management experience in Telecommunications, preferably with professional services companies and with Broadband or Energy experience.
Proven experience (10+ years) in a senior leadership role within the telecommunications or broadband engineering services industry, preferably with deep understanding of the broadband industry and funding legislation and mechanisms, including but not limited to BEAD.
3+ years executive leadership
Experience identifying and evaluating market opportunities and developing go-to-market strategies.
Solid functional knowledge, including but not limited to strategy, business development, account management, and sales with consultative approach to client acquisition and account
Demonstrated success guiding client strategy and decisions in rapidly growing
Demonstrated success collaborating cross-functionally to deliver aligned solutions and
Demonstrated ability in developing and implementing strategic plans that drive growth and client
Proven success building and leading a high-performing team with strong, consistent
Demonstrated success achieving goals through the leadership of team
Reputation for establishing and maintaining effective, collaborative relationships with key
Strong strategic thinking, problem-solving, and decision-making
Exceptional collaboration, communication, and interpersonal

Preferred:

Sales and Account Management experience in both Broadband and
Experience in an Engineering Professional Services
Consulting

Licenses, Certifications, Training Requirements:

A valid motor vehicle driver’s license in good standing is required. No DWI/DUI convictions (the previous number of years will be determined by the state in which the license is obtained).

Physical Requirements and Environmental Factors:

Flow of work involves normal mental and visual attention along with manual coordination much of the time.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Most assignments are performed in an office type environment.

Work Location (Office, Field, Hybrid, Remote):

Remote or Finley Office.

Travel:

Up to 50% travel within the US.

Finley Engineering Company, Inc.

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Chief Client Officer