Role Overview: As the Sales Operations Manager, you will lead our local Sales Operations team, with a primary focus on Presales, Internal Sales, and comprehensive management of the Customer Service department. Your responsibilities include ensuring the efficient execution of these activities, continuous improvement of related processes, and implementation of group best practices to support the company's evolving offerings.

Roles and Responsibilities:

Presales:

Qualify new opportunities for deal profitability.
Collaborate with Solution Engineering and other teams to prepare commercial proposals.
Coach the External Sales Team in the Presales Process.

Internal Sales:

Manage inbound customer requests, collaborating with External Sales when necessary.
Prepare and provide quotes to customers.
Follow up with customers.

Customer Service:

Oversee the management of customer data in SAP.
Collaborate with Finance to manage customer credit.
Lead the processing of incoming orders and management of customer contracts.
Handle customer requests (e.g., push-outs/pull-ins, change requests, non-conformity, etc.).

Team and Functional Management:

Lead day-to-day team management and development, including coaching.
Set and review team and individual objectives for performance management.
Monitor Sales Operations performance through KPIs and reporting.
Focus on ensuring on-time response to customers.
Define and improve relevant processes.
Drive continuous improvement.

Skills:

Experience: Minimum 8 years in Sales Operations, with at least 5 years in a team management position.
Technical Knowledge: SAP experience is a must; Outside Sales experience is a plus.
Customer-Centric Mindset: Build relationships to achieve the best end-customer results.
Analytical Skills: Gather and consolidate reliable data to support business decisions.
Communication: Excellent communicator, adept at managing challenging situations professionally.
Process-Driven: Solid track record in building processes in B2B.
Leadership: Minimum 3 years of team management experience.
Team Player: Collaborate well with colleagues locally and internationally.
Enthusiastic: Proactive and positive, even under stressful situations.

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Application Question(s):

Do you have experience working with SAP or a similar system?

Work Location: In person

Fischer Connectors Inc

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