The Company is a services company that is powered by technology and people. The Company serves clients that need to connect with, inform, attract, and engage the software and hardware developer communities. Our clients are the largest technology platform companies in the world, including Microsoft, Amazon Web Services, Intel, Meta, and many more.

The Company is seeking an enthusiastic and collaborative Sales Operations & Systems Specialist to join their team. In this role, you will utilize have direct responsibilities to create, implement, and maintain sales standard operating procedures, process improvements, and administration of sales systems. Your extensive Salesforce system’s experience and knowledge of best practices will transform Salesforce into an invaluable tool for our team in achieving and exceeding their Sales goals

Key Responsibilities

Work collaboratively with the Sales team and other stakeholders to drive excellence in our Salesforce implementation in alignment with our business objectives
Maintain core Salesforce platform configuration (i.e. validation rules, profiles, permissions, etc.)
Troubleshoot, debug, and resolve system and process issues. Provide end-user support as needed
Evaluate impact of proposed process changes within Salesforce system and design solution implementations that minimize disruption
Assist Sales Management with the design of customized reports and dashboards and provide regular reporting and analysis of key performance metrics of the Salesforce system
Support system changes, upgrades and enhancements including requirements gathering, testing, and implementation where related to data in Salesforce
Continue to identify best practices and processes within the Salesforce system and make improvement recommendations to leadership that includes ROI analysis
Create systems documentation, training materials and deliver user training as required
Audit system regularly and maintain data quality of customer information within Salesforce
Work alongside marketing to generate new inbound leads and link those efforts to Salesforce
Support the Sales team with initial set up of net new clients, maintenance of client database records throughout the client contract lifespan, etc.
Assist Sales Management with forecasting, territory design, and all sales reporting

Key Qualifications

Minimum 3 years’ experience in a Salesforce administrator role
Bachelor’s degree or equivalent experience
Nice to have experience in technology, or media/advertising industry
Nice to have Salesforce certified administrator or Salesforce advanced administrator certification

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Sales Operations & Systems Specialist