We're looking for a data-driven and proactive Sales Operations Associate to join FixMyCar, the UK's leading online marketplace linking garages to customers. FixMyCar aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. This role will support the efficiency and performance of our Sales and Support teams, and will report directly to our Interim Head of Operations.

The successful applicant will have exceptional attention to detail, a strong understanding of commercial principles and how data can support commercial teams, and a bias for action.

Primary Purpose Of The Position

Streamline sales and support processes to increase internal efficiencies and external service delivery
Serve as advisor to the global Sales and Operations teams, including assisting with the definition of and reporting on KPIs for sales, support, and operations, and highlighting areas for improvement based on performance
Research and deliver insights on how to improve sales and support performance by interpreting internal performance data as well as market analysis, in collaboration with Data team
Support setup and ongoing service delivery for partners, including data capture and performance reporting
Partner with Marketing to plan, execute, and maintain campaigns, data, collateral, and other materials and projects aimed at driving revenue

Responsibilities

Principle Duties and Responsibilities

Management of the CRM system, including the flow of information into and out of the system in collaboration with technical teams, as well as day-to-day adjustments and enhancements of the CRM setup and its integration with team processes
Creation of reports by request and proactively to highlight team and business performance using CRM data
Working closely alongside team members to understand ways of working, and to make recommendations on how tools and processes can augment
Supporting regular reporting to stakeholders by delivering sales and support performance in a standardised and insightful manner
Collaborate with Marketing on creation, organisation, and maintenance of sales collateral

Requirements

3+ years of experience in Finance, Business Operations, or an analytical/operational role
Experience with one or more CRM systems (Zoho, Salesforce, Hubspot, etc) and related tools
High degree of comfort working with Sales teams, databases, and technology platforms
Proficient in both qualitative and quantitative analysis, with exceptional communication skills
Proactive self-starter and ability to work independently in a dynamic environment
Strong communication and organizational skills and experience presenting to senior leadership teams
Advanced abilities in Microsoft Excel or G-Sheets (V-lookups, pivot tables, complex formula statements)

Benefits

Fully remote/flexible working
Holidays: 25 days per annum + Birthday Leave (1 day)
Private Medical Insurance (70% Company funded)
Life Assurance (4x basic salary)
Pension: 5.5% Employer contribution (5% Employee contribution)
Employee Assistance Programme
Flu vaccinations allowance
Home-based allowance
Eye test allowance
2 volunteering days
Elective work location change (work from anywhere)
Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service)

FixMyCar

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Sales Operations Associate