In this role, you'll ensure our B2B customers get the most out of their partnership with flatfair and help us continually improve our sales cycle.

What You'll Be Doing

Produce meaningful reporting and analytics that drive decision-making in the commercial team
Lead change projects that improve efficiency and quality of service across the sales cycle
Identify opportunities to harness technology to remove bottlenecks, boost efficiency and improve the quality of our service offering to partners
Support the onboarding process by setting up new partners, sourcing required information for internal systems and external sources as required
Maintain internal processes and documentation and ensure these are followed across the sales cycle
Support and administer the updates to customer documentation to smoothly embed flatfair into the customer processes

About You

You'll likely already be working in a Sales Ops role, sales support or customer success and be looking to take the next step in your career.

Track record of supporting the B2B sales cycle
Strong analytical mindset, confident working with data and using it to make recommendations
Experience maintaining and optimising a CRM system (we use Hubspot)
Strong problem-solving skills, able to identify root causes and propose innovative solutions
Confident with new technology, able to quickly acquire working proficiency and identify underutilised functionality
Highly developed attention to detail, able to maintain accuracy in a fast-paced environment
Good project management skills, able to deliver cross-functional projects on time and to brief

We value diversity and welcome applicants with varying backgrounds and experiences. Even if you don't meet all the requirements, you could still be a great fit. Apply now if you believe you can excel in this position.

Location: Hybrid - you'll need to work 1 day a week in our central London office.

Interview process

Stage 1: Online assessment of core skills via TestGorilla

Stage 2: A phone chat with our HR lead where we'll talk through the role in more detail and answer any questions you may have

Stage 3: A video interview to look for examples of the behaviours and skills required for the role.

Stage 4: A final interview where we'll ask you to prepare a case study for discussion on the day. We'll also focus on your fit to our values.

About Us

In the UK, £5.2 billion is locked up in traditional deposit schemes that offer a poor experience for everyone. Our vision is to change that and make every rental experience positive for landlords, agents, and tenants.

Our solution allows tenants to secure a new home with a small check-in fee instead of paying for a costly deposit, whilst giving landlords up to double the protection of traditional deposits.

Over the last 5 years, we've helped over 30,000 tenants save £25 million in upfront costs and provided increased rental protection on 2,000 properties. As well as improving our core product, we're identifying, testing and launching new innovations to make every rental experience a positive one.

About Our Benefits

Salary £28k - £33k depending on experience + 10% bonus, payable quarterly
25 days annual leave, plus an extra day for every year you're part of the team
£1,500 personal development budget
Monthly well-being allowance and weekly wellness hour
Unlimited mental healthcare and therapy from Oliva
Private medical insurance with Vitality
Salary sacrifice pension and financial advice from Mintago
Regular socials, team activities and workshops, both in-person and remote

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