Who we are:

Established in 2003, we’re proud to have grown into one of the UK’s leading independent providers of essential business technology.

Employing over 850 exceptional individuals across the UK, in offices from the south coast to Scotland, we’re here to take care of all our customers IT, telecoms and connectivity services. This means everything you need in one place. Leaving our clients free to focus all their energy on the important stuff. Like growing their business.

Our teams are experts in their field; passionate about finding the right solutions and committed to ensuring our customers businesses run like clockwork.

We are now recruiting for a Head of Sales Operations.

The Head of Sales Operations owns “Lead to Order” as part of the overall “Lead to Cash” process.

This role is owning the development and stabilisation of the sales operations function. This includes integrating teams, process re-engineering the being a major stakeholder in the replacement of the current opportunity management and quoting tool. This change needs to be delivered alongside the running of the current day to day function.

You will not be running a sales team, so please apply for this role if you have managed an administration or order delivery team.

Main duties include:

Manage the Sales Operations Team that process sales orders for Focus Group.
Ensure that all orders are processed within the agreed timescales.
Orders need to be processed accurately and to meet or exceed the defined targets.
Accountable owner for the Order processing process.
Own a continuous improvement programme so that the Order processing function continues to evolve. This is to include how workload can be moved away from the Sales Teams and into the Sales Operations Team.
Own a continuous improvement programme for customer quotations so that the experience for our customers and internal teams is enhanced. Put in place a process to measure the improvement.
Create and own an 18-month rolling development roadmap for the opportunity management application (Darwin) and quoting tool (EasyQuote) (including associated processes).

Our purpose is to connect communities and create opportunities in a place people love to work.

At the heart of our business is our people and culture. The attitude of our people - fresh-thinking, switched-on, passionate. Entrepreneurial spirit was embedded in our business from the get-go and we’re committed to keeping this spirit alive and kicking as we grow.

We use the best tools and technologies to drive success for our customers but above all, it’s the experience, expertise and positive attitude of our people that makes Focus Group stand out from the crowd.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

Our people won 13 of the highest recognised industry awards in 2022 and we are striving to remain brilliant. This is why we invest in our people with training and development plans, excellent remuneration packages and benefits to suit.

What extra benefits to Focus Group offer.

Health and wellbeing:

Free access to a 24/7 EAP service to speak to accredited counsellors and information specialists, Eyecare, Be Well Community Heroes, Cycle to work and Healthcare (subject to package), many of our offices now enjoy yoga, football, and other group activities.

Financial wellbeing:

Financial coaching: Access to information and support to help you manage your finances, Discount and cashback platform, Interest Free Travel Loan, Employee share scheme, Generous employee referral scheme, End of Year bonuses.

Flexibility and time off:

Holiday entitlement above national average, Holiday Trading, Birthday leave, Hybrid Working, Family support & care, Volunteering leave.

Focus Extras:

Internal reward and recognition scheme – STAR Rewards, Events throughout the year such as Summer BBQs and parties: we are a sociable bunch! An onsite subsided restaurant with our very own chef at our HQ in Shoreham-by-Sea.

Don’t forget to check out our sustainably commitment and the philanthropic arm of Focus Group – Focus Foundation. Focus Foundation aims to support UK-based charities and social enterprises with a view to making a positive and lasting difference to people’s lives.

For more information, please go straight to our website.

If you are committed to developing your career, making a difference both in the corporate business and giving back to the community, then Focus Group is the place for you.

Please apply today.

We welcome all applications and if you struggle to apply online, please contact us for a chat or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

Focus Group (UK)

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Head of Sales Operations