Sales Operations Executive Purpose:

An opportunity to join a premium juice and fresh food wholesaler who distribute to restaurants, hotels, bars, cafes and other businesses across London & Oxford. We're looking for a personable individual to join our team of passionate food experts who work diligently to source and deliver top quality ambient, chilled & frozen food products efficiently and reliably to London Food-Service businesses.

The role involves working as part of a team through managing incoming phone calls, customer queries and assisting the sales team with day-to-day operations, ensuring smooth running of processes. Executing a high level of customer service through responding to enquiries and customer complaints in a timely and professional manner. Communicating effectively with other departments and accurately inputting information and maintaining our Microsoft Dynamics Nav operating system.

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Primary Individual Responsibilities and Objectives:

· Ensure all Client phone/email orders are correctly input.

· Fully resolve all customer issues, ensuring effective communication with customers and the rest of the business in dealing with collection, returns or recalls (As per the business policy & procedures).

· Communicating to Stock department any significant increases on customers regular usages which could affect stock levels.

· Assist with updating spreadsheets and improving day to day processes.

· Identify sales opportunities and effectively present key features and benefits of products to increase sales growth of existing accounts.

· Work cross functionally with other departments.

Sales Operations Executive Knowledge, Skills and Experience Essential:

· Prior customer service experience preferable

· Confident and articulate communication skills

· Competent IT user with excellent keyboard skills, specifically Excel

· Detail oriented, accurate data entry ability

· Personable approach with a positive can-do attitude

· Ability to work well under pressure and be a strong multi-tasker

· Problem solving skills with the ability to take ownership of a request until successful outcome

· Punctual, Flexible and Reliable.

Company Benefits:

· Competitive salary

· 20 days holiday + bank holidays

· Pension enrolment

· Employee discounts

· Approachable and friendly team

Food Republic Ltd

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Sales Operations Executive