Grow your career – gain access to learning and development training that lead to career development
Join a great culture – work with a diverse & well-established team that support each other achieving goals
Enjoy free on-site parking close to the heart of central London!

Food Republic is seeking a capable Sales Customer Service Representative to work closely with our Sales team based in Battersea.

What’s in it for me?

Based in Battersea, London, Food Republic delivers high-quality food and drink products to clients at over 500 locations across London and the South East. We are one of the city’s leading food ingredient suppliers, holding a BRC AA+ rating. Since our establishment over 15 years ago, we have consistently grown, now boasting an annual turnover of over £17 million. Our reliable delivery services enable caterers of all kinds to focus on their core business.

This role provides a clear career advancement pathway with continuous opportunities for professional development. You will play a key role contributing directly to the company's ongoing growth. Additionally, we offer:

Discounted or free food
Bonus schemes
Employee pension scheme
Free on-site parking

About the Role

Reporting to the Sales Operations Manager, Food Republic is looking for a personable Sales Operations Administrator to support the Sales Team in managing incoming phone calls, responding to customer queries, and ensuring the smooth-running of the day-to-day operations. Full training will be provided to cover the core responsibilities of the role. The key responsibilities of a Sales Operations Administrator include, but are not limited to:

Working cross-functionally with other departments to address and resolve customer queries and issues and communicating with the customers.
Supporting the Orders Administrator with customer orders via phone and email, and ensuring these are inputted accurately onto Microsoft Dynamics 365.
Working closely with the Accounts Managers to identify opportunities to bolster existing customer accounts.
Clearly and effectively communicating to the relevant departments when dealing with collections, returns, or recalls, as per the company’s policies and procedures.
Keeping abreast of any significant fluctuations in customer usages that could affect stock levels and communicating this to the Stock department.
Weekly Administrative Tasks – Keeping spreadsheets and digital tools up-to-date.
Using multiple platforms to update customers’ data.
Supporting, within reason, any other needs of the Sales Team as required.

About You

The ideal candidate will have a solid customer service/ administration background in the food industry or knowledge of supply chain or sales operations procedures. You must be able to reliably commute to Battersea, London. Key qualifications and skills as a Sales Admin will include:

Excellent attention to detail with the ability to maintain high levels of accuracy whilst working under pressure
A people person with strong communication skills, both written and verbal
A team player with a strong sense of initiative
Strong organisational and time-management skills
Proficiency in Microsoft Suite, particularly Excel (knowledge of Dynamics 365 is advantageous)
Knowledge of pricing, sales margins and profitability (advantageous)
GCSE Maths and English (A- C) or equivalent* (A-Level preferred)

Job Types: Full-time, Permanent (Approx. 9am - 5pm, Monday to Friday, potentially weekend availability)

Pay: £26,000-£30,000 per year (DOE + up to £3k performance bonus)

Work Location: In person - Battersea, London SW8

Work authorisation: United Kingdom (required)

If you’re excited to join a forward-thinking company and take the next step in your career, APPLY TODAY!

Food Republic Services Ltd

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Sales Operations Administrator