Location

100% Remote (UK)

Building and leading Sales Operations as we scale globally

THE TEAM

Form3's Customer Success team focus on developing long-term relationships with our customers globally. With our customers including some of the largest financial institutions in the world, the team works collaboratively across our three core markets; the UK, Europe and the US. The Customer Success team works in partnership with our Marketing team, A fast growing function at the centre of the company’s expansion tasked with driving brand awareness, demand generation and customer growth.

THE ROLE

The Head of Sales & Marketing Operations will be responsible for establishing and growing the Sales & Marketing Operations function with overall ownership of process, tooling and reporting.

You will make significant contributions to the success of Form3 by enabling the Customer Success and Marketing teams to make better business decisions and will work closely with them to evaluate, plan, execute and measure strategic business initiatives.

Given the strategic and operational nature of the role, you will work closely with the CCO, CMO, CFO, CEO and other members of the Executive team. This is a unique opportunity to apply technical and analytical skills, thought leadership, and business learning in a fast-growing SaaS business.

Major Responsibilities:

Building a best-in-class sales and marketing operations function
Ownership of reporting, dashboards, and other visualisations which synthesise data to share actionable insights with the team and wider Form3 business. Including managing relationships with relevant vendors.
Aligning teams around the goals and priorities of the company, fostering collaboration and accountability, providing training to wider teams on systems and processes.
Building, tracking and communicating business information and insights around a clear set of Objectives and Key Results (OKR’s) aligned with business strategies.
Increasing operational efficiency through refining systems and processes.
Digging in deeper to tell the story behind the numbers and find out what’s really going on.
Partnering with the Sales and Marketing teams to ensure data quality and accountability of business contributors. You will also become the expert in all related tools and processes with ongoing ownership of the tech stack.
Ownership of sales compensation programme including ongoing development working closely with key Finance and People Team stakeholders.
Leading engagement with Finance on the revenue operations process whilst developing sales and marketing dashboards and reports to support the growth of the marketing funnel.
Develop and drive best practice across the customer success and marketing teams, identifying opportunities for training and personal development.

WHAT WE’RE LOOKING FOR

A minimum of five years’ experience within sales and marketing operations, preferably in the financial services, payments and/or software market.
Experience managing and leading a team.
Excellent interpersonal, presentation and writing skills.
Proven success in creating reporting dashboards and exec level reports.
Experience in using SalesForce and ideally Pardot/Marketing Cloud.

BENEFITS

30 days holidays plus public holidays
100% remote work
Flexible working arrangements
Statutory benefits
Health & wellness allowance
Remote working equipment allowance
Primary caregiver leave
Learning days, Udemy and educational reimbursement etc.
Mental Health support via Spill
Perlego subscription
Full details are available on our careers page

HIRING LOCATIONS

We are able to accept applications from the following countries; UK

ABOUT US

We are an award-winning cloud-native payment technology provider for financially regulated institutions. Launched in 2016, we've doubled in size year on year as we continue to redefine what a truly instant payment experience means.

We celebrate diversity, promote entrepreneurialism and are committed to giving everyone a say in shaping our business. Here you will grow as a person and accomplish incredible things. A career at Form3 is empowering, inspiring and fun. Join us and help shape the future of payments.

EQUAL OPPORTUNITIES

At Form3 we embrace equal opportunity and are committed to building a diverse team of exceptional individuals. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status and it is our strong belief that the more inclusive we are as a business, the better our work will be.

As an inclusive employer, we guarantee to interview all disabled applicants who meet the minimum criteria for this role. We encourage all candidates who consider themselves to have a disability to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.

If you consider yourself to have a disability under the UN definition and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to careers@form3.tech clearly stating your consent for us to process this data.

For more information please refer to our Recruitment Data Policy.

Form3 Financial Cloud

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