Who is Fortress?

Fortress Blockchain Technologies is a fintech company building the foundation for our digital futures. The company spans traditional markets and banking, neo-banking, blockchain technologies, cryptocurrency, nfts, and metaverses through a suite of services and REST APIs. With our products and APIs, clients can build their platforms with a backend to service everything they would need to modernize with our burgeoning digital economy.

Job Summary:

The Sales Operations Administrator supports the sales team in an effort to achieve the organizational sales goals. Ideal candidates are goal-oriented and have a deep knowledge of customer service best practices. In a fast-paced environment, excellent communication and time-management skills are required, as well as the ability to handle multiple projects and priorities while meeting deadlines.

Job Responsibilities:

Ensure accuracy and process sales orders for assigned sales team(s).
Ensure orders comply with the sales policy and other guidelines.
Contact clients to obtain missing information or answer queries.
Collaborate with other teams (e.g. billing or implementation) to identify areas of opportunity and implement changes to optimize sales operations and reporting.
Cross-train to support other teams as needed to meet operational needs and team deadlines.
Provide administrative support to a team of field sales representatives, including creating sales documents, proposals and agreements.
Generate reports and analytics related to sales activities and revenue data, primarily by using the CRM system.
Track errors and other challenges to Identify and implement ways to improve the efficiency of sales order and booking process.
Other duties as assigned.

Desired Qualifications & Experience:

BA/BS preferred but not required.
Experience as a Sales Administrator or Sales Support Agent.
Experience working with MS Office, CRM software, and NetSuite.
Understanding of sales performance metrics.
Strong verbal and written communication skills.
Resourceful and well organized.
Excellent organizational and multitasking skills.
Ability to write customer-appropriate correspondence.
Possess strong mathematical and analytical skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to work under pressure and meet established deadlines.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Fortress Blockchain Technologies

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Sales Operations Administrator