Company Description

At In Good Company Brewing (previously Lion Little World Beverages), we are a passionate team of diverse individuals who attribute our success to the excellence of our people. Through independent ownership, we bring an entrepreneurial craft spirit to our customers and consumers through our adored brands, Fourpure and Magic Rock. From our breweries and taprooms in Bermondsey and Huddersfield, to our hospitality venues across the UK, we champion our love for beer and sociability through nurturing the expertise and development of our people.

Job Description

You are an integral part of the sales department, working with our local and national sales team to develop new business in our local delivery areas. You will use our Customer Relationship Management (CRM) system to dispatch orders and keep general data entry. You will be the first point of contact for all inbound enquiries and ensure communication within the team at all time. You will provide desk based troubleshooting and assistance relating to customer orders, account statuses and ad hoc issues as they arise.

Workplace

Key point of call for incoming sales enquiries and orders for our Bermondsey depot
Processing of On-Trade direct sales orders via CRM systems and B2B portals
Managing our B2B sales platforms to ensure correct stock availability
Supporting our logistics team with the daily upload of our delivery orders via our Route Planning Software
Our main point of contact liaising with our delivery drivers and our dray lead throughout the day via our chat system
Advising customers of delivery times and main point of call for any direct delivery issues
Book and dispatch emergency courier deliveries where required
Help manage our Mobile Bars fleet and process rental requests for our On-Trade customers
Precise data entry and record keeping into our internal systems
Allocation of stock to orders following our stock rotation system
Prepare and dispatch sales samples or Point of Sales items
Work with Credit Controller to ensure customer’s payment is up to date prior to dispatching new orders
Process all new accounts enquiries and register all data on our CRMs
Help with occasional trade marketing communications
Assisting with tele-sales and chasing customers for orders, manage standing orders requirements
Promote a world class customer service experience

Qualifications

Skills

Excellent communication skills
Strong attention to detail
Can-do attitude to problem solving
Exceptional people skills and being able to work as part of a team
Proficient in IT and MS packages – be technology savy

Knowledge

1-2 years in a customer service / sales support/operations environment
Experience in supply chain/live production environment
Working in an agile SME with high levels of growth and change
Working remotely and communicating with your team via chat messages, calls or emails
Dealing with fast paced, high pressure environment

Knowledge

A clear understanding of all sales department functions
Understanding of Credit Control
Understanding of B2B sales functions, CRM systems and Microsoft Office
Some understanding of Logistics and Courier deliveries

Additional information

What’s in it for you!

A passion for beer/ premium brands and a clear understanding of what makes these brands successful
A real self-starter, motivated and solutions based with a ‘can-do’ attitude
Excellent communication and presentation skills, both verbally and written
Commercial awareness with good numerical and logical reasoning skills
Excellent time management with the ability to multi- task, prioritise and plan effectively
A strategic mindset, someone who will make the right decision for the long term
A day off on your birthday!
Annual bonus scheme
Cycle to work scheme (+ many other benefits)
A generous free beer allowance and taproom benefits!

Job Types: Full-time, Zero hours contract

Salary: £26,000.00-£29,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Employee discount
Flexitime
Referral programme
Sick pay
Wellness programme
Work from home

Schedule:

Monday to Friday

Ability to commute/relocate:

London, SE16 3LL: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Fourpure Limited

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