💼 We’re hiring: Marketing & Sales Operations Manager — based in Manchester, UK / Tallinn or Tartu, Estonia

Fractory is changing the way manufacturing works, and our commercial team is scaling fast. That growth needs more than energy, ambition, and activity. It needs a clean commercial operating system behind it.

That is what this role owns.

We’re looking for someone to make our CRM — Salesforce today, with a broader CRM and sales operations mindset — the operating backbone of Fractory’s commercial team. Not a filing system, not a reporting afterthought, and not a place where deals go to become stale. You’ll own the CRM architecture, the funnel management process, and the commercial dashboards that keep pipeline performance visible.

The scope is deliberately focused: CRM design, funnel mechanics, sales process inside the CRM, and commercial visibility for Sales and Marketing. The role is for you if you have experience with major CRM platforms and some exposure to Salesforce.

Broader company-level analytics and cross-functional reporting sit with the data team. You’ll be a key input into that work, but this is not a general BI role.

👉 Our commercial team is growing across the UK and Europe, and we need someone who can bring structure without slowing the team down. If you understand how sales teams actually work, know how to design CRM processes that people use rather than avoid, and can turn funnel management into a clear operating rhythm, this is your role.

👀 What We Are Looking For…

Based in Manchester, Tallinn, or Tartu — and happy to work hybrid from one of our offices
Own funnel management process and CRM design
2–5 years of hands-on experience in Salesforce administration, CRM operations, sales operations, or revenue operations
Strong Salesforce capability — pipeline configuration, workflow automation, reports, dashboards, fields, validation rules, permissions, and user management
Experience owning a CRM in a commercial environment — building processes, setting standards, cleaning data, and enforcing adoption
A practical understanding of B2B sales processes and how pipeline, activity, ownership, and forecasting connect
Someone who understands that CRM quality is not admin for admin’s sake — it is what allows sales teams to focus, forecast, and perform
Detail-oriented enough to catch data quality issues before they compound
Process-driven, but pragmatic — you ship working configurations, improve iteratively, and avoid over-engineering
Comfortable working with Sales, Marketing, and the data team while keeping ownership boundaries clear

⭐️ Bonus Points If You

Hold a Salesforce Administrator certification
Have worked in a scale-up, marketplace, SaaS, manufacturing, or B2B platform environment
Have built commercial dashboards used directly by sales leadership
Have experience with Sales Engineer/BDR workflows, lead routing, AM cadences, expansion tracking, or sales handoff models
Have worked with a BI or data team on metric definitions, reporting methodology, or dashboard consistency

🛠 What You’ll Do

You’ll own the Salesforce layer of Fractory’s commercial operating system. That means the structure, rules, workflows, and dashboards that make sure the pipeline is accurate, the funnel is visible, and the sales team is focused on the right work.

You’ll work closely with the CRO, regional sales leadership, Marketing, Sales, and the data team to design processes that are clean, practical, and actually followed.

Your Day-to-day Will Include

Owning Salesforce structure, standards, and integrity across the commercial team
Designing and maintaining pipeline architecture: stage definitions, field standards, object relationships, validation rules, and process logic
Building automation workflows for lead assignment, task creation, stage progression, alerts, and follow-up triggers
Setting data standards across the team — what gets captured, how, when, and by whom
Managing user access, profiles, permission sets, and CRM hygiene
Driving CRM adoption so Salesforce reflects what is actually happening in the business
Running regular audits, deduplication, stale record management, and process clean-ups
Owning lead routing rules: how inbound leads are assigned, what triggers Sales Engineer or Account Managers ownership, and when platform-generated opportunities enter the pipeline
Defining the AM account management process in Salesforce: activity standards, follow-up cadences, expansion tagging, and account ownership logic
Designing clean handoffs between Sales Engineers, Account Managers, BDRs, and Regional Sales Managers — clear ownership at every stage, no grey zones
Finding and fixing funnel bottlenecks: where deals stall, where leads drop out, where ownership breaks, and where process creates friction
Documenting processes in a way the team can actually use
Building and maintaining Salesforce dashboards for pipeline health, stage distribution, conversion rates, deal velocity, sales performance, activity metrics, forecast versus actuals, and stalled deals
Making sure dashboard numbers are reliable enough to use in leadership reviews without caveats
Collaborating with the data team on metric definitions and methodology while owning the CRM layer

🎁 What You Get

Competitive salary
Equity options
Hybrid working from our Manchester, Tallinn, or Tartu office
International team and modern tooling
Regular team events and socials
A genuinely scoped role with clear ownership and real commercial impact — you’ll be building the operating system the sales team uses every day, not maintaining someone else’s mess in the background

Location-specific benefits may vary.

For UK-based Employees, Benefits Include

25 days’ holiday + bank holidays
Juno flexible benefits platform
MediCash healthcare reimbursement
Pension scheme — 3% from Fractory
Cycle to Work scheme

For Estonia-based Employees, Benefits Include

Stebby wellness benefit
Private health insurance via Confido

📅 Hiring Process — Quick & Clear

30-minute intro call with our Head of People
45–60-minute call with a Sales Director and Marketing Director
Salesforce/sales operations case exercise with the commercial team
30-minute introduction call with our CTO
Final 30-minute CEO call

We aim to keep the process smooth and respectful of your time — expect 2–3 weeks from the first chat to the offer.

📬 Ready to apply?

At Fractory, quality and over-delivering matter. If you enjoy building clean systems, making commercial teams sharper, and turning Salesforce into a real operating tool rather than a reporting afterthought, you’ll feel at home here.

Fractory

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Marketing & Sales Operations Manager📍 UK/Estonia