Company Overview

Freedom Gateway builds and operates financial kiosks that offer customized solutions to unique business challenges. We're looking for a detail-oriented Business Operations Analyst to help streamline our multi-faceted operations and help keep things organized and running smoothly.

Position Summary

The Business Operations Analyst will serve as a critical liaison between our partners, engineering team, field operations, and senior management. This role will help manage day-to-day operations ensuring smooth coordination and efficiency across all areas of the business.

Key Responsibilities

Strategic Management

Identify and maintain general operations and ensure that basic strategic goals are met.
Navigate complex business environments and manage relationships to maximize profits and ensure objectives are met in a timely manner.

Financial Operations Support

Revenue Optimization: Assist with identifying areas to improve our revenue and oversee the execution of business objectives.
Asset Management: Assist in the organization and maintenance of records for company vehicles, proper insurance and ensure local taxes are handled for our properties.
Manage Billing Operations: Ensure accounts are paid on time and customers have a point of contact for these matters.
Banking and Real Estate Management: Assistance with leveraging company assets to help achieve strategic business objectives.

Process Improvement

Workflow Optimization: Identify inefficiencies in current processes and implement solutions
Executive Support: Support our CEO by acting as a liaison between him, our customers, and other business contacts to ensure efficient time management and prioritization where appropriate.

Cross-Functional Coordination

Team Liaison: Communicate operational issues and feature requests to development team, help prioritize bug fixes and enhancements
Project Management Support: Track and coordinate cross-functional projects involving operations, development, and business teams
Communication Hub: Manage operational communications across various platforms

Required Qualifications

Experience & Skills

2-4 years of experience in business operations, operations coordination, executive assistant, or similar role
Strong organizational skills with ability to manage multiple priorities and deadlines simultaneously, excellent attention to details.
Excellent written and verbal communication skills
Proficiency with Google Workspace (Sheets, Docs, Drive) or Microsoft Office Suite
Experience with project management and collaboration tools (such as Jira) is a bonus
Ability to work independently and proactively identify/solve problems and ensure communication breakdowns do not happen.

Technical Aptitude

Comfortable learning new software systems and tools quickly
Experience with inventory management or asset tracking systems

Industry Experience (Preferred but not required)

Experience in small to medium sized startups
Knowledge of general operations and maintenance

Personal Attributes

Adaptable: Comfortable in a fast-paced environment with evolving priorities
Proactive: You identify issues before they become problems
Tech-Savvy: You embrace technology and automation to improve efficiency
Collaborative: You work well with technical and non-technical teams alike
Problem-Solver: You enjoy troubleshooting operational challenges

Why Freedom Gateway?

Work at the intersection of cryptocurrency, gaming, and financial technology
Direct impact on operations processing tens of millions of dollars annually
Collaborate with a talented technical team building sophisticated systems
Opportunity to shape operational processes in a growing company
Exposure to cutting-edge AI/ML tools and automation initiatives

Location: On-site in downtown Pittsburgh, a stone's throw away from Duquesne campus.

Compensation: Competitive salary based on experience + benefits

Healthcare, 401k, and parking/bus pass.
This role is perfect for someone who thrives on bringing order to complexity, enjoys wearing multiple hats, and wants to be a key player in a growing financial technology operation.

Freedom Gateway

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