Who are we?

Friend MTS is an Emmy® award winning provider of content, channel and platform security solutions for the sports, media and entertainment industries. Our integrated security technologies and services serve a global client base which includes many of the world’s largest pay-TV broadcasters and OTT platforms. Headquartered in the UK, we are proud to be a trusted partner to broadcasters, operators and rights holders across the globe – including Sky, Premier League, ViacomCBS and Univision.

Our stellar team develops, innovates and delivers our unique, single-source solutions to help our clients safeguard their content, and protect their profitability, brand and reputation. We’re an energetic, flexible company, committed to creating and deploying amazing solutions, designed and realised in a truly fulfilling team environment.

What will your job look like?

This role will sit within our Sales team, who are the driving force behind the expansion of our network and growth of clients.

Our global sales team is responsible for identifying and building relationships with new clients and growing our business. We are looking for an experienced Sales Operations Manager to join the team in order to enhance their success. Playing an integral role to the Sales and Senior Leadership Teams, producing insight focused reporting and analytics to drive key business decisions.This role is critical in allowing the team to develop business and enabling transparency around growth trajectory.

Requirements

Responsibilities:

Support the development, implementation and maintenance of sales operations policies and procedures
Analyse sales and returns to determine trends and opportunities; communicate findings and make recommendations for improvements
Support the forecasting process by analysing past and future trends to enable the accurate forecasting of future sales.
Collaborate with other departments involved in cross functional projects including Marketing, Finance and IT and take the lead on ad-hoc projects
Advocate of the CRM system to encourage (through identifying mutual benefit) the full use of the CRM system
Maintenance of CRM and other Sales related tools
Create market intelligence reports, identifying commercial opportunities for the Sales team to use
Identifying and resolving data integrity issues
Preparation of weekly, monthly, quarterly, annual and ad hoc reports for all identified stakeholders (including MRR and ARR forecasts for Finance).
Represent the Commercial Sales team at Senior Management meetings

Ideally you will have:

Experience of implementing and managing using CRM systems
A full understanding of strategic and technical selling methodologies
Experience in multi-channel selling/management of technical products
Demonstrates a strong attention to detail
Demonstrates effective planning and organisation
Strives for continuous improvement
Strong computing skills including excel
Experience in creating detailed, engaging reports for the use of market intelligence as well as revenue forecasting
Experience supporting a global sales team in their efforts to expand business

Nice to Have’s:

To be able to present complex information in a digestible and engaging way
International working experience
Multi language skills
Selling and service delivery experience of SaaS (software as a service )

Benefits

25 days holiday per year (which increases with length of service up to a maximum of 30 days) + a day off for your birthday (to be taken in the month of your birthday) + public holidays
After 6-month’s employment, life assurance at four times salary
Auto-enrollment workplace pension scheme, managed by “The People’s Pension (B&CE)”. As per Government rules, Friend MTS contributes 3% and the employee contributes 5%, for a total contribution of 8%.
Hybrid working policy

Friend MTS

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Sales Operations Manager