Fusion CX is hiring a dynamic Team Leader – Outbound Sales Operations for a high-impact TL job vacancy in Kolkata. This team leader role is ideal for professionals who thrive in fast-paced, target-driven environments and have experience managing outbound sales teams. If you are looking for call center team leader jobs in Kolkata that offer leadership opportunities, operational ownership, and direct exposure to stakeholders, this role is designed for you. You will be responsible for driving end-to-end outbound operations, from setup and stabilization to performance optimization. This is a hands-on leadership role where you will guide teams, ensure quality, and deliver measurable business outcomes for a solar energy process.

Job Description

Key Responsibilities of the Team Leader (Outbound Sales)

Operational Setup & Management
- Drive the initial setup and stabilization of outbound call center operations
- Ensure smooth execution of daily workflows, processes, and campaign requirements
Team Management
- Oversee the day-to-day operations of agents
- Monitor productivity, attendance, and schedule adherence
- Motivate, coach, and guide team members to consistently achieve targets
Training & Onboarding
- Conduct onboarding sessions for new hires
- Deliver training on process knowledge, call scripts, and CRM tools
- Provide continuous coaching to enhance individual and team performance
Quality Assurance
- Monitor calls and interactions to ensure adherence to quality standards
- Deliver structured feedback and implement corrective actions
Performance Tracking & Reporting
- Publish daily and weekly reports covering:
  - Calls handled
  - Lead conversion and qualification rates
  - Productivity and efficiency metrics
Stakeholder Management
- Act as the Single Point of Contact (SPOC) for client coordination
- Ensure alignment between internal operations and client expectations
Process Improvement
- Identify operational gaps and implement improvements
- Continuously optimize workflows to enhance efficiency and results

Job Requirements:

A graduation in any discipline
Proven experience in outbound call center operations or team handling roles
Strong communication skills in English and Hindi (minimum B2 level proficiency preferred)
Demonstrated leadership and people management capabilities
Familiarity with CRM systems and call center tools
Strong analytical mindset with reporting expertise
Ability to perform in a fast-paced, target-driven environment

Why Join Fusion CX?

Build, lead, and scale high-impact outbound sales teams in a fast-growing, future-focused industry.

Lead a live outbound sales program in the clean energy and solar space, not just maintain one
Step into a Team Leader job in Kolkata with real ownership of performance, people, and outcomes
Work in a high-visibility call center job in Kolkata with direct stakeholder exposure
Drive measurable results across conversions, productivity, and team efficiency
Shape team capability through hiring, training, and continuous coaching
Be part of a fast-paced environment where strong performance directly accelerates growth

This job vacancy in Kolkata is ideal for professionals looking to move beyond routine operations into roles that combine leadership, accountability, and business impact. If you are exploring outbound sales TL job vacancies in Kolkata or call center Team Leader roles, this opportunity positions you at the center of growth and decision-making.

Fusion CX

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Team Leader – Outbound Sales Operations – Solar Energy – Kolkata, India