We seek a detail-oriented and experienced professional managerto oversee our billing, revenue reporting, and customer contract database by utilizing and optimizing our 3PL Warehouse Management System (WMS) operations. This role involves overseeing customer contracts, invoicing, revenue reporting, WMS configuration, and cross-departmental training and support. In addition to customer interaction, this role will regularlyinteract with Sales, Operations, IT, and Accounting. A strong background in WMS platforms—particularly High Jump and/or Navision—and strong Excel skills are highly preferred.

Key Responsibilities:

Billing

Oversee and be responsible for generating weekly invoices, including both system-generated and manual billing.
Prepare month-end manual invoicing including storage, square footage, and shortfall billing.
Ensure accuracy and timeliness of all billing procedures for multiple locations.

Revenue Reporting

Develop and maintain revenue reports by customer and facility on a weekly and monthly basis.
Work with Sales to create and update annual revenue forecasts and with monthly actuals.
Audit inventory and item card setup for accuracy and consistency.
Provide reports to management on revenue, historical billing, and square footage.

Customer Contract Management

Maintain a database of customer contracts with key provisions identified to ensurealignment with the scope of work.
Process amendments for renewals and/or changes in the scope of work.
Track renewal/expiration dates and notify customers of upcoming changes.
Analyze contract profitability and recommend pricing adjustments (e.g., CPI increases).
Update billing rates in WMS accordingly.

Training & Support with CSAS

Train CSAS and operational staff on WMS usage and billing operations.
Onboard new hires on WMS processes and documentation.
Act as a knowledge resource for WMS-related questions and training needs.

New Customer WMS Setup

Meet with customers during onboarding to define WMS configuration requirements.
Validate WMS setup to support accurate inventory and billing workflows.
Troubleshoot WMS issues and implement efficient, scalable solutions.
Coordinate with IT and Operations teams to optimize system processes.

Accounting Support

Provide requested reports to management on revenue, historical billing, and square footage.
Maintain accurate and updated revenue forecasts.
Fulfill ad-hoc accounting data requests.

Qualifications:

Applied experience managing a 3PL Warehouse Management System.
Proficiency with High Jump and/or Navision is preferred.
Strong Excel skills required (forecasting, pivot tables, VLOOKUP, etc.).
Strong analytical, organizational, and problem-solving abilities.
Effective communication skills to liaise with internal teams and external clients.
Attention to detail and ability to manage multiple priorities.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
No nights
No weekends

Experience:

Warehouse management system: 3 years (Required)

Ability to Commute:

Belleville, IL 62220 (Required)

Work Location: In person

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