Position Summary

The Director of Business Operations is a senior operational leader responsible for driving enterprise execution, regional performance, and operational scalability across the organization. This role partners with executive leadership to develop long-term operational strategies while ensuring daily execution aligns with financial, production, and growth objectives.

This position blends strategic planning, operational oversight, and systems optimization to improve margins, enhance execution consistency, and build scalable infrastructure across multi-state construction and telecommunications operations.

Core Responsibilities

Collaborate with executive leadership to define operational goals and long-term strategy
Translate company vision into executable operational roadmaps
Establish enterprise KPIs, scorecards, and accountability frameworks
Lead strategic initiatives such as expansion, restructuring, and operational transformation
Support long-range planning and organizational design

Regional & Field Operations Leadership

Provide operational oversight across regions, crews, and project pipelines
Ensure consistency in execution standards and production output
Partner with field and regional leaders to meet delivery targets
Align workforce planning with backlog and growth forecasts
Maintain field visibility through regular operational engagement

Financial & P&L Alignment

Support regional and enterprise-level financial performance
Partner with Finance on budgets, forecasts, and cost control initiatives
Collaborate with project leadership on operational and financial planning
Monitor cost drivers including labor, equipment, and utilization
Identify margin improvement opportunities through operational efficiencies

Operational Systems & Process Optimization

Design and implement operational systems that improve visibility and execution
Analyze workflows and implement process improvements
Lead adoption and optimization of enterprise platforms (HRIS, fleet, field reporting, ERP)
Standardize dashboards and performance analytics
Build scalable operational frameworks that support growth

Enterprise Operational Coordination

Ensure alignment between corporate functions and field execution
Strengthen collaboration across Operations, HR, Finance, and support teams
Maintain operational documentation and reporting infrastructure
Improve visibility into risks, constraints, and execution progress

Cross-Functional Leadership

Serve as a liaison between executive leadership and operational teams
Collaborate with department heads and external partners on strategic initiatives
Partner with HR on workforce planning, leadership development, and culture alignment
Foster cross-functional collaboration to improve enterprise performance

Compliance, Risk & Governance

Ensure adherence to company policies, safety standards, and regulatory requirements
Maintain operational compliance across multi-state environments
Support audits, risk reviews, and governance initiatives
Implement systems that reinforce accountability and operational discipline

Leadership & Organizational Development

Mentor and develop operational leaders and high-potential managers
Strengthen leadership capability across distributed teams
Promote a culture of accountability, transparency, and continuous improvement
Build operational maturity across the organization

Key Performance Indicators (KPIs)

Operational and regional performance outcomes
Labor utilization and productivity metrics
Margin improvement and cost efficiency
KPI adoption and data-driven execution
Process standardization and system adoption
Safety and compliance performance
Organizational scalability and operational maturity

Requirements

Required

Bachelor's degree in Business, Construction Management, or related field (or equivalent experience)
8-10+ years of senior operational leadership experience
Experience in construction, telecommunications, utilities, or infrastructure environments
Demonstrated experience managing operational budgets and performance
Strong background in process improvement and scaling operations

Preferred

Master's degree in a related discipline
Experience scaling regional operations into multi-state platforms
Telecommunications or OSP construction background
Experience implementing enterprise systems or operational transformations
Lean, Six Sigma, or operational excellence certifications

Knowledge, Skills, And Abilities

Strong financial and operational acumen with P&L awareness
Advanced process analysis and optimization capabilities
Ability to lead through influence across distributed teams
Strong stakeholder communication and alignment skills
Data-driven decision-making using analytics and KPIs
Ability to introduce structure in fast-growth environments
Working knowledge of regulatory and compliance frameworks

GAC Enterprises, LLC

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Director of Business Operations