TITLE

Sales Operations Analyst

REPORTING TO

Trade Marketing Manager

LOCATION

Charlotte, NC

OVERVIEW OF ROLE

The Sales Operations Analyst is responsible for assisting GALE Pacific’s commercial revenue generating efforts through analysing customer, internal sales, and market data to help Sales leadership make better decisions. This role acts as a liaison between Sales, Marketing, and Operations. As GALE Pacific works with many large, multi-national retailers, it is critical this Analyst has a clear understanding of programmatic agreements with customers. The ideal candidate is inquisitive, highly organized, and analytical with Sales & Marketing focus.

JOB RESPONSIBILITIES

Analyze customer sales related to overall GALE Pacific business to provide concise insight of point-of-sale (POS) trends, historical view of customer sell-through and inventory levels, and support for forecasting and demand planning
Define, track and communicate Consumer insights and trends, as well as Customer Category data. Impact for both Retail and Commercial business.
Manage and report Sales Opportunity funnel activity to assist with Planning and improve forecast accuracy
Track, forecast, and communicate Customer compliance fines and chargebacks
Analyze detailed sales performance against costs and provide data to sales and marketing teams for rationalization of SKUs
Assist with maintaining customer portals and other communications platforms are maintained in a timely manner; seek optimizations where possible to streamline communication flow
Provide support in pricing recommendations and execution with Customer. Communicate any impact to forecast or profitability metrics.
Work cross-functionally and present actionable information and insights to team members and management

EXPERIENCE

Bachelor’s degree.
1-3 years of Sales Operations or Retail Analyst experience
CRM experience a plus
Expert MS Excel and proficient in PPT
Strong communication and interpersonal skills
Work experience within Retail, home improvement, consumer durable goods, seasonal categories, textiles industry and/or window shade manufacturing industries preferred.
Display a high level of critical thinking and problem-solving skills along with the willingness and ability to challenge assumptions to drive change and improvement across the organization.

LANGUAGE

Able to fluently read, comprehend, write and communicate in the English language.
Proficiency in Spanish is a plus.

PHYSICAL DEMANDS

Frequent periods of standing and sitting
Ability to easily move or lift fifteen (15) pounds without assistance.
Ability to hear, with or without, a hearing aid.
Ability to see clearly, with or without, the aid of glasses or contact lenses.

WORK ENVIRONMENT

From time to time the incumbent may be exposed to moderate noise levels associated with the operation of machinery and the manufacturing process.

Gale Pacific USA, Inc

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