MANAGER, SALES OPERATIONS AND FULFILLMENT

JOB SUMMARY

The Manager, Sales Operations & Fulfillment is responsible for managing the overall delivery of Association client benefits. Duties include coordinating with business development, research, education, marketing and other departments to ensure deadlines and deliverables are achieved and overall fulfillment of client benefits. This role is critical to the success of the Association and relationship management with suppliers. This position will have daily interactions with association staff both foreign and domestic, board members and senior level executives within the business travel industry.

At GBTA, we put people first – we value collaboration, innovation, and adaptability along with global diversity, respect and empathy. As a member of our team, you’ll have the opportunity to grow your skills and career in an entrepreneurial environment and make a meaningful impact on the industry and professionals we serve.

RESPONSIBILITIES

Work in conjunction with marketing and sales teams to create sponsor prospectus.
Assist in lead generation and work with existing sponsorship partners in elevating their participation with the GBTA.
Manage and track fulfillment of all in-person, print, media promotion, and digital sponsorship deliverables.
Nurture relationships with sponsorship partners by providing excellent customer service to ensure on-time execution of deliverables.
Responsible for collection, organization, storing, and proper usage of company logos and images for use including, but not limited to marketing materials, social media, websites, presentations, and displays.
Act as the on-site point of contact for sponsors at events and meetings.
Manage the gathering of client data analytics and production for reporting.
Manage and support event logistics and sales opportunities and provide updates on sponsorship fulfillment status.
Coordinate with Sales Ops Team to ensure accuracy of products and pricing in Salesforce.
Maintain partner database with current contact information in Salesforce.
Manage Sales Fulfillment Team.
Other duties as assigned.

REQUIREMENTS

Bachelor’s degree in marketing, project management, or related field
3-5 years marketing, sales operations, association or business development experience.
Self-motivated with the ability to work in a dynamic, fast paced environment.
Excellent organizational skills, attention to detail, time management and the ability to meet deadlines.
Ability to work with teams spread across multiple locations and geographic regions including working with remote employees.
Proficient with Microsoft Office Suite including Outlook and Teams.
Working knowledge of SalesForce and Project Management tools.
Positive attitude, strong written and interpersonal skills, as well as excellent planning and organization skills to support brand objectives.

PREFERRED EXPERIENCE AND SKILLS

Association and/or travel industry knowledge preferred.
Entrepreneurial spirit and a desire to contribute.
Experience with MapYourShow, Airtable, and CVENT.
Multi-lingual is a plus.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

GBTA is currently fully remote.
Prolonged periods sitting/remaining stationary at a desk and working on a computer.
Must be able to remain stationary and move for long periods of time, during events.
May be asked to show proof of vaccination and booster against COVID-19 in order to attend group functions and meetings.
Must be able to work a variety of hours in order to accommodate various meetings and events.
GBTA welcomes all candidates and supports inclusivity and diversity in the workplace.

TRAVEL REQUIRED

Up to 15% of travel to events and meetings; based on organizational needs.
Travel to Annual Convention, related events, and meetings, as required.

Applicants must be authorized to work in the US.

The Global Business Travel Association (GBTA) is the world’s premier business travel and meetings trade organization headquartered in the Washington, D.C. area with operations on six continents. GBTA and it's 8,000+ members represent and advocate for the $1.158 trillion* of global business travel and meetings industry. GBTA and GBTA Foundation deliver world-class education, events, research, advocacy, and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts. For more information, visit www.gbta.org and www.gbtafoundation.org and follow us on LinkedIn, YouTube, Twitter and Facebook.

*2023 data based on GBTA’s Business Travel Index™, July 2022

GBTA Team Values and Culture Statement:

We recognize our people are our most valued asset, and treat ourselves and each other with kindness, authenticity, and empathy.
We are curious, innovative and adaptable to a changing world.
We embrace our global diversity and are committed to a culture where everyone feels welcomed and respected.
We work collaboratively and believe in the power of teamwork to drive long-term change and mutual success.
We are driven to create a more sustainable future for both the planet and its people, and a balanced environment where work and life can coexist and thrive.

GBTA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

GBTA | Global Business Travel Association

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Manager, Sales Operations and Fulfillment