Company Description

GENTLE MONSTER, established in 2011 by IICOMBINED, is a global fashion eyewear brand renowned for setting trends with its innovative and avant-garde designs. Each annual collection introduces distinctive products accompanied by experimental campaigns and unique spaces that highlight the brand's artistic and sophisticated aesthetic. IICOMBINED also oversees TAMBURINS, a perfume brand that blends storytelling and exquisite craftsmanship, and NUDAKE, a dessert brand that reimagines dessert culture with artistic and creative expressions. Together, these brands challenge norms and push boundaries, redefining experiences in their respective industries.

Role Description

We're a global luxury brand looking for a Digital Sales Operations Analyst to be the analytical engine behind our digital storefront. As we partner with Google and Samsung on smart eyewear, we're also thinking about where e-commerce is headed — and this role sits right at the center of our day-to-day digital business.

This is a hands-on, data-intensive role.

You'll own the numbers behind our U.S. and Canada websites and TikTok Shop — pulling and cleaning raw data, turning it into sales and product-performance insight, and using that insight to shape what shoppers see and buy. You'll thrive here if you come from a data or analytics background, have a genuine eye for aesthetics and a passion for fashion, and stay curious about where technology is taking retail. The ideal candidate is precise, fast-moving, and energized by keeping dozens of micro-level operations running smoothly while never losing sight of the bigger story the data is telling.

Responsibility:

Product Sales Analysis & Reporting

Pull, clean, and analyze raw data from multiple platforms (website, TikTok Shop, and others) on a daily, weekly, and monthly cadence — building live dashboards the team can act on.
Build and maintain product-performance reports — sell-through rates, conversion metrics, order-volume trends — to drive reordering, markdown, and merchandising decisions.
Partner with the Senior Digital Merchandising Analyst to identify top- and under-performing styles by channel, and to surface the why behind the numbers.
Assess campaign-level sales trends at the product level and work with Digital Marketing to refine product and launch strategy.
Monitor online data systems and deliver clear, strategic insight up to HQ and Head of E-commerce

Website Operations & Visual Merchandising

Set up and continuously optimize product listings, categories, filters, and sorting logic across the U.S. and Canada websites.
Design and run A/B tests on product placement and visual merchandising; measure impact on conversion, engagement, and time-on-site.
Manage daily frontend operations across all digital channels — inventory adjustments, product rearrangements, pricing updates, and stock monitoring.
Coordinate with internal teams on product launches, promotions, restocks, and visual storytelling to keep customers engaged on-site.
Monitor inventory using sell-through rates, order velocity, and return data to flag restock needs proactively.

Backend Monitor& Cross-Functional Coordination

Monitor daily operations and sales performance on TikTok Shop in coordination with our operations agency.
Oversee product flow and availability — warehouse-to-site transfers, backend system updates, and inventory-sync accuracy.
Work with SCM and 3PL teams to verify order status and follow up proactively on delayed or missing shipments.
Partner with Customer Service on escalated inquiries — order status, returns, exchanges, and product issues.
Identify and escalate discrepancies between warehouse stock and system data, and lead resolution.

Requirements:

Bachelor's or Master's degree in Business, Marketing, Merchandising, Data Analytics, Statistics, Mathematics, Economics, or a related field preferred.
2–4 years of experience in eCommerce operations, digital merchandising, data analytics, retail analytics, or a related field.
Strong proficiency in Excel and Google Sheets, including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and working with large datasets.
Basic SQL knowledge with the ability to pull, manipulate, and analyze data; experience with eCommerce analytics platforms is a plus.
Highly detail-oriented with the ability to manage multiple recurring operational tasks while maintaining accuracy.
Strong analytical skills and the ability to translate data into actionable business insights.
Excellent organizational and communication skills, with the ability to coordinate across multiple teams and platforms.
Familiarity with Shopify, TikTok Shop, Magento, or other eCommerce platforms is a plus.
Passion for fashion, luxury, retail, and consumer behavior is highly preferred.

Job Type: Full-Time (ONSITE)

Pay Range: $75,000 - $83,000 per year

Benefits:

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off

GENTLE MONSTER

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