Why Glassdoor?

Our mission is to help people everywhere find a job and company they love. In the process, we're transforming the workplace experience through the power of transparency and further cementing ourselves as the worldwide leader in employer branding and insights. By choosing a career at Glassdoor, you'll be directly contributing toward our vision for a world where transparency empowers the workforce and motivates companies to become better employers.

Please note: This role may be open to remote hiring. Our office locations are in San Francisco, CA; Chicago, IL; Uniontown, OH; London, UK; and Dublin, Ireland.

About The Role

Sales Operations Analyst, Crediting will run the credit certification process. They will complete the current process, assess any needed efficiencies, and ensure accurate execution of the Go-To-Market credit policy. In addition to the administration of the GTM credit policy, they will contribute in developing and evaluating new strategies. They will be responsible for the day-to-day administration of the crediting guidelines, deal splits, MBOs, other credit and compensation programs, and ad-hoc reporting/analytics. This individual will be a core team member of Sales Operations.

The ideal candidate will need to be a problem solver, great communicator, Excel and Salesforce savvy, and thrive in a fast-paced environment.

What You'll Do

Ensure accurate and timely delivery of Sales and CSM credits by executing the credit certification process
Gathering and uploading all types of sales credits and its details into our ICM including regular credits, bonus credits, deal splits, etc.
Review and respond to credit or commission inquiries
Communicate monthly and quarterly deadlines to Sales Management
Monitor Salesforce queue for the Credit and Compensation teams
Enhance the current processes and collaborate with the team on implementing improvements
Partner with Territories and Quotas, Sales Support, Sales Ops Analytics, and immediate team on cross-functional processes and projects like Temp Coverage, Leave of Absence tracking, and commissions reporting
Maintain positive relationships with GTM and Finance partners by answering questions, providing resources, and prioritizing accuracy.
Maintain high levels of quality, accuracy, and process consistency in all tasks and projects.
Other projects and responsibilities may be added at the manager's discretion

What You'll Bring

A commitment to add to our culture of DEI
BA/BS in Business or related field; or equivalent professional experience.
Minimum 3 years of experience in an operations role for sales or field operations. Foundation in Commissions or Sales Support/Crediting.
Proficient in Salesforce and/or Xactly Incent or similar CRM or ICM systems
Able to work in a remote environment
Strong Excel skills
Able to build strong partnerships with direct and indirect teams
Strong attention to detail and is organized
Problem solver, analytical mindset who can create a story with data
Creative, intellectually curious, and able to scale steep learning curves quickly

Compensation and Benefits

**Base Salary Range*: $83,200.00 - $104,000.00**

Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.

Annual Bonus Target**: 10%

**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews

Perks for Full-Time U.S. Employees:

Generous Restricted Stock Units (RSU):

***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for the very top performers.

You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.

Health and Wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability, select well-being programs, along with 80% employer-paid premiums for all dependents.* Generous paid time off programs for birthing and non-birthing parents are provided, along with paid injury/illness leave and paid family emergency leave.

Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!

Work/Life Balance:Open Paid Time Off policy, in addition to 15-20 paid company holidays/year

Investing in Your Future: 401(k) plan with a company match up to $5,000 per year, subsidized fertility and family planning services, and discounted legal assistance services.

Our Company Values and Commitments

Transparency: We are open and honest. We share information – the good and the bad – so we can continuously learn, collaborate and make the right decisions. Pay bands, our compensation philosophy, and employee feedback polls are shared publicly.
Innovation: We actively pursue new and different ways to further Glassdoor's mission. We forge our own path by challenging the status quo. The ultimate goal is not just to change how we operate at Glassdoor, but for every employer to follow our lead!
Good People: We work together with integrity, respect and compassion for one another. We have fun together! We are inclusive, fair and humble while remaining confident. We do the right thing, period.
Grit: We are resilient, inventive and fearless. We see challenges as opportunities. With passion and courage, we come together to get the job done.
Diversity, Equity, and Inclusion: We are dedicated to building a company that is more diverse and representative of society at large. Glassdoor externally publishes our Diversity & Inclusion report and information about our employee population to hold ourselves accountable to our dedication. We also provide programs and resources to build a greater sense of belonging for our employees.

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

US & Ontario Only

Where legally permitted, Glassdoor requires all employees who report to a workplace, or travel and/or attend in-person meetings, including client visits, to be fully vaccinated against COVID-19. For positions that can only be performed at a Glassdoor office, candidates must be fully vaccinated against COVID-19 and provide acceptable proof of vaccination before their first day of employment as a condition of employment. Glassdoor will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19, two weeks should have elapsed since receiving the second dose (or any government recommended booster shot) in a two-dose COVID-19 vaccine series, or since receiving a single dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

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