All offices are currently open, and our employees are back 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.

We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling.

POSITION OVERVIEW

The Sales Operations SupportManager is responsible for developing, overseeing and driving a superior operational support model for Global Atlantic Individual Markets wholesalers and financial professionals through policies, procedures and goal setting for life and annuity products. The manager will be focused on delivering an exceptional support model through smooth and effective issue resolution for financial professionals while overseeing the resource allocation and workflow of all support activities, pre and post-sale service escalations. Additionally, the manager is responsible for resolving complex service issues with financial professionals.

The day-to-day responsibilities for the Sales Operations Support Manager are:

Oversight of all service and operation's related requests submitted via Global Atlantic's distribution team
Build strong relationships with our sales organization to create an environment of collaboration and open dialogue
Manage a team of Service Relationship Managers and Case Analysts dedicated to interacting with sales professionals for end-to-end management of service issues and resolution including handling accommodation requests, escalations and complaints
Develop service strategy, direction and policies for team
Develop, implement and monitor team's performance and progress towards customer service metrics and performance deliverables
Drive service and process improvement initiatives based on feedback from the Global Atlantic Sales team
Develop strong partnerships with key stakeholders throughout organization – Sales, Product, Legal and Compliance and maintain strong relationships with the Internal and External Wholesaling team
Prepare and deliver presentations on key service indicators, initiatives and trends
Partner with Operation's training lead in identifying training needs and opportunities for improvement for both Internal Global Atlantic employees and TPA staff

QUALIFICATIONS

A Bachelor's degree, and/or equivalent experience
Over 5 years of related experience in Annuity or Life Operations Management
Strong focus on delivering positive client experiences
Self-starter with the ability to analyze situations and develop solutions to problems with minimal supervision
Strong research, problem solving, analytical and project management skills
Strong organizational skills with the ability to prioritize multiple tasks and manage time effectively
Outstanding interpersonal skills to motivate and lead a team through the resolution of a problem
Detailed knowledge of the systems and processes utilized within Global Atlantic and TPA Operations
Proven leadership skills with the ability to influence others
Possesses and displays excellent verbal and written communication with the ability to communicate with team members at various levels, including business leaders
Strong level of adaptability, work ethic and high level of personal integrity and accountability
10% - 15% travel
This position is not eligible for visa sponsorship now or in the future

Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office.

Global Atlantic's base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic's total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives. The base salary range for this role is $65,000 to $90,000.

#LI-AO1

#LI-Hybrid

TOTAL REWARDS STATEMENT

Global Atlantic's total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

New York: Red Hook Conservancy, Girls Who Invest and The Bowery Mission
Boston: Cradles to Crayons, Project Bread, Let's Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area
Hartford: Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue
Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
Batesville: American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others
Des Moines: United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation
Berwyn: Food drive and will be planning an event to help a local family over the holidays
Atlanta: Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids
Bermuda: Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.

Please click on the links below to learn more about Global Atlantic.

Global Atlantic Privacy Statement

Global Atlantic Financial Group

New Jobs

Sales Operations Support Manager