Starting with the cutlery business, THE CUSTOM CHEF™ is revolutionizing the way knives are sold globally. THE CUSTOM CHEF™ is a concession retailer backed by Global Retail Brands Australia, The vision is to revolutionize the retail industry by transforming a traditional go-to-market model through efficient scalability powered by technology, AI, and automation. Be part of our global expansion by joining our team. Currently expanding rapidly in North America, we are the world’s #1 kitchen concession brand!

We are currently looking for a Sales Operations Coordinator to scale our portfolio globally. The ideal candidate will be a detail-oriented and proactive Sales Operations Coordinator to support our Vice President of Sales and Chief of Digital. In this role, you will be instrumental in streamlining sales processes, managing data analytics, and facilitating communication between departments to drive the growth of both existing and new business ventures.

Key responsibilities of the role will include but not be limited to:

Sales Support: Provide comprehensive administrative assistance to the sales team, including scheduling meetings, preparing agendas, and documenting action items to ensure follow-up and accountability
Data Management: Maintain and update sales records and customer information within the CRM system, ensuring data integrity and accuracy
Reporting and Analysis: Generate and analyze sales reports to identify trends, measure performance, and provide actionable insights to management
Process Improvement: Evaluate and enhance sales procedures to optimize efficiency and profitability, implementing best practices across sales operations
Cross-Functional Collaboration: Work closely with marketing, product development, and finance teams to ensure alignment and support for sales initiatives
Customer Relations: Serve as a liaison for clients, addressing inquiries and ensuring a high level of customer satisfaction
New retailers: Provide support with onboarding documentation, brand assets, vendor and item setup, EDI testing, and any other necessary requirements

About you:

Bachelor’s degree in Business Administration, Marketing, or a related field. (Advantageous)
Minimum of 2 years’ experience in sales operations or a related role, preferably within the homewares or consumer goods industry.
Ability to manage multiple complex tasks independently and to completion
Understand of the NA retail market with direct responsibility for specific retailers
Knowledge of sales and supply forecasting processes and methods
Advanced excel skills (pivot table, v-lookup, IF, SUMIF, COUNTIFS, CONCATENATE, IF ERROR)

This is a newly created role to join us as we embark on rapid global expansion! If you want to be part of something amazing, let's chat!

Please note: This role will start with a remote arrangement and will transition into a hybrid work arrangement out of the WeWork office space.

Global Retail Brands Australia

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Sales Operations Coordinator - THE CUSTOM CHEF™