Global University Systems (GUS) is focused on becoming one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible, industry-relevant qualifications. GUS delivers a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions– whether on campus in Europe, North America, or even in their own home – they’re joining a network of 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.

Toronto School of Management (TSoM) is an innovative college offering a broad range of career-focused programs in Business, Hospitality and Tourism, Big Data, Cybersecurity, and Accounting. We provide relevant programs which ensure our students meet the demands of today’s ever-changing job market.

At TSoM, we recognize the importance of real workplace experience. We offer co-op programs and have partnered with employers from various industries to ensure that students maximize their potential and benefit from the duration of their studies with us. These partnerships support our students to gain real and valuable workplace experience. Our experienced faculty deliver the highest quality of education, using their expertise to help you achieve your full potential.

Position:

The Sales Operations Manager is a dynamic role in the International Business Development Team, managing a growing team of Business Development Coordinators, the role is mainly focused on supporting BDs strategic objectives including supporting target achievement and better performance in terms of profit-making, performance, and customer service.

Your Responsibilities would include:

Work closely with our Business Developers and the Director of Business Development.
Provide business-critical insights and establish best practices in reporting, ensure cross-functional alignment of goals and execution of complex regional and global teams, and help drive strategic partnerships and new initiatives forward.
Delivering presentations/strategy updates to share valuable insights with executive management.
Work cross-functionally to improve operational systems, process/procedures, and policies from discovery through to execution.
Support agents/accounts development including handling complaints and problem solving.
Work with both internal and external stakeholders to improve our processes.
Liaise with the marketing department and internal stakeholders to ensure the flow of relevant information to the sales team.
Manage the incoming agent enquiries and support them in selling and representing our brand, support in strengthening business relations.
Become the 'go to' person for information on all priority accounts. Actively understand what is happening and proactively processing information as to update and share information with the line management and BDMs.
Data analysis helping BDMs to entity business opportunities and challenges.
Keep abreast of team targets and KPIs supporting operations.

Requirements:

A minimum of a Bachelor's degree or equivalent is required.
Minimum of 3 years' experience in operations or project management.
Experience of developing and implementing key account processes
Experience of key account coordination or sales coordination in a related industry would be advantageous
Customer-focused, including professional credibility, relationship building, and influencing.
Strong communication skills in all forms including written, oral, email, telephone, and presentation.
Excellent organizational and time management skills, including the ability to cope with competing demands and prioritize tasks
Ability to use own initiative and pay close attention to detail.
Capable of working independently and having responsibility as an individual.
Advanced Microsoft Excel skills.

Other information:

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success. GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Global University Systems

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Sales Operations Executive