Glorious Brands is looking for an experienced Sales Operations Executive. The ideal candidate will be responsible for processing sales orders, providing exceptional customer service to our B2B retailers and play a key role in the continuous improvement of our sales ordering systems and processes.

As a Sales Operations Executive, you will:

· Be essential in the success of our sales ordering team. Managing key customer sales orders, from inputting them into Sage, managing delivery dates based on stock available, raising customer invoices and monitoring dispatch targets.

· Have a desire to provide consistent, high-quality customer service, dealing with customer queries and complaints in a timely manner.

· Work closely with our third-party warehouse, understanding their processes and how this impacts the picking, packing and dispatching of our customer orders.

· Oversee the use of customer portals to pull orders and uploaded any information they require.

· Set up and manage customer order forms & prices in Sage.

· Support the Senior Operations and Supply Manager in the continuous review of the processes we use. To help identify better, efficient ways of working to provide consistency and accuracy to our customers.

· Take over the rolling out of EDI for key customers.

· Be a positive, proactive, and cooperative team member, working towards the collective goals of Glorious Brands.

Required Experience:

· Have a strong understanding of order processing, being comfortable in managing a high volume of skus and orders with great accuracy.

· Previous customer services experience with major retailers.

· Be a great communicator and a motivated self-starter, showing strong time management and multi-tasking skills.

· A continuous improvement mind-set, process driven, willing to change the status quo where relevant.

· Strong Microsoft Office skills including advanced excel.

· Ability to work in a team and individually.

· Excellent written and verbal communication skills, flexing your communication style appropriately.

Glorious Brands Ltd

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Sales Operations Executive