About The Position

The Golden State Warriors are looking for an organized individual to lead CRM administration and assist with sales operations project coordination and non-CRM systems administration for our Tickets and Premium Sales & Service teams, as well as various other CRM-related organizational projects. In this role, you will manage our CRM sales and service systems while helping us continue to build upon the foundation of our Salesforce roadmap and managing our membership agreements. This position reports to the Director, Sales Operations.

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based onsite in San Francisco, CA.

Key Responsibilities

Coordinate all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, etc.
Lead Salesforce configuration changes, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Lead sandbox environment management
Create platform roadmap and define priorities; lead communication of any platform changes to end users and stakeholders
Oversee data management to improve Salesforce data quality, implementing rules and automation as needed
Collaborate with business analysts and project managers to gather and analyze requirements, translating into best practices and scalable solutions with a focus on exceptional user experience
Create and maintain technical documentation, including design specifications, test plans, run books and user guides
Ensure the quality and performance of Salesforce solutions through rigorous testing and debugging
Provide ongoing support and maintenance of existing Salesforce applications/integration; troubleshooting and resolve issues
Design and develop custom applications, features, automations, and integrations within the Salesforce platform
Assist with user support tickets; develop new user and ongoing user training including user adoption
Assist in the management of all Chase Center memberships agreement data within Salesforce
Stay up to date with the latest Salesforce technologies, best practices, and industry trends
Other duties as assigned

Required Experience & Skills

Bachelor’s degree or equivalent work experience
Minimum 3 years as a Salesforce Certified Administrator; 2+ years in digital marketing or sales operations
Experience managing system and software changes; DevOps/release management experience
Understanding of basic triggers/Apex code knowledge
Proficiency in Microsoft Office Suite and Salesforce
Excellent written and verbal communication, customer service and resolution skills
Ability to collaborate cross functionally and build positive relationships with clients and peers at all levels within the organization
Ability to anticipate needs, take initiative and provide creative solutions independently
Ability to balance multiple projects at once in a fast-paced work environment

Compensation

$74,000 - 78,000 + Bonus
Comprehensive Medical, Dental and Vision benefits for employees and dependents
Employer 401K match
Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State Warriors is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Golden State Warriors

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