About Graitec Group:

Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects.

The company is driving growth through 3 highly complementary activities:

Value Added Reseller of Autodesk solutions.
Software Editor of a suite of products complementary to Autodesk solutions for the construction industry
Services since Graitec is providing training, consulting, and support on top of the products with a consistent focus on customer satisfaction.

Experts & Talents from all over the world.

Our team is made of more than 500 outstanding talents, distributed across our 50 offices in 13 different countries, enabling us to meet our customer needs around the globe.

The team is known for its accountability, agility and customer centricity as well as indeed for its ambition for both business growth and for sure impactful innovations with more than 25% of our teams in Research & Development.

Strengthening our international leadership position.

We are honored to serve more than 100 000 customers worldwide to achieve more thanks to our technologies and to rank in the Top 5 largest Autodesk Partner worldwide.

Our ambition is to double our business in the coming few years as we just did in the last 4 years thanks to both organic growth & acquisition. This is why we are investing heavily on our upcoming transformation & reinforcing ongoing our teams globally.

About the Team Hiring:

The commercial organization is accountable for delivering the company’s revenue plan and for transforming the business. It is the largest organization at Graitec and is articulated around:

The Countries: on the field to offer the best solutions which answer our customers’ needs.
The Solutions lines: to promote our IP products.
The Sales excellence team: in charge of improving our operations, replicating best practices, and making the whole sales organization more successful and productive.

Overview:

The Sales Operations Associate (SOA) will be responsible for day-to-day activities that provide support, improve processes, reporting (sales, marketing & services), coaching and develop sales teams by utilizing the CRM tool. SOA will also be responsible for finding and identifying leads through a variety of resources.

This role requires a desire to stay on the cutting edge of technology, research, and present findings to help business goals, with emphasis on CRM and prospect list building. You will report directly to the Sales Transformation & Excellence Director and will be part of the sales excellence organization.

Key Responsibilities:

Compiling prospect lists and performing preliminary research utilizing on-line resource tools.
Providing support and assistance across all go to market teams (sales, marketing & services) with data reporting and processes.
Assist with lead creation with use of external data mining.
Support CRM adoption and handle ongoing training, support, and engagement.
CRM Reporting and Dashboards requirements.
Provide front-end user support by addressing day-to-day requests and develop documentation and training to support usability and adoption.
Gather data using CRM and other data-mining techniques.
Perform various data entry and other administrative duties.
Assists data enrichment projects by leveraging third-party data providers.

We are looking for talents that will enjoy, live, and accelerate our culture and values.

At Graitec, we work together locally & globally with an Entrepreneurial mindset.

As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are breaking our own silos to better serve them.

To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model to realize our mission:

The way we work: Growth, Agility, Innovation and Responsibility
The way we behave: Ambition, Engagement, One Graitec, Positive Energy

Qualifications:

Fluent in English and French
Understanding of CRM systems - Dynamics preferred, but not required.
Must be proficient in all Microsoft Office applications (Word, Excel, PPT, Outlook, etc.)
Ability to effectively prioritize and execute tasks while under pressure.
Experience working in a team-oriented, collaborative environment.
Ability to prioritize tasks.
Excellent written and verbal communication, ability to explain highly complex concepts in simple terms.

Interview Process:

Introduction / get to know discussion with John, Talent Acquisition Partner
Screening with Maria, Sales Transformation & Excellence Director
Screening with peer of hiring manager

Graitec

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Sales Operations Associate