What does Grand & Toy offer?

Competitive base salary and bonus structure
Health benefits coverage including a robust EAP program.
Employer matched retirement savings plan.
Employee discount programs.
A culture that is actively committed to innovation and challenging the status quo.
Comprehensive training for all new associates.
To be part of a company that gives back to our local communities.

Who is Grand & Toy?

For 140 years, Grand & Toy has partnered with customers to change the way Canadian businesses work and to help them compete. Along the way, we’ve embraced transformation and innovated for our customers, partners, and our employees as well. Today, we’re not just an office supply company. We offer solutions to help companies in every aspect of their business from facilities to technology to furniture to managed print services.

We’re a passionate team of diverse individuals, focused on coming together to bring positive transformation to our customers and vendor partners by setting new standards for ourselves and our teams. At Grand & Toy, you can be part of the change by learning and growing with us.

About the Role:

The Manager, Sales Operations is responsible for Sales incentive compensation, CRM Tools and leadership of the customer reporting team.

You will support sales nationally through continuous process improvement and the building of new tools, reports, and processes to increase the effectiveness and efficiency of the sales team.

What will I do?

Own the incentive compensation process, system and reporting. Manage the workflow to calculate commission payouts, load, balance and reconcile incentive compensation. (45%)

Provide analytics to the sales leaders and management to explain anomalies, provide recommendations to the Senior leaders regarding changes to incentive compensation and manage these through the system.
Monitor incentive compensation on a monthly basis to ensure that anomalies are highlighted and actioned as required (including compensation investigations)
Administer all sales employee data in our ERP system
Working with the IT team ensure that the reporting is accurate and timely for all sales roles, to allow them to understand their incentive compensation, including building specifications for reports, user acceptance testing, development of documentation and rollout of training as required.
Act as a liaison between IT and sales for any reporting changes or enhancements made to existing systems, identifying the gap, recommending solutions and UAT of the deliverable.

Lead the design, process mapping, and build of CRM and new, related tools (30%)

Specs, tests, documents, trains and rolls out system required changes with the IT and sales operations teams
Create and maintain reports and dashboards.
Troubleshoot and resolve any issues related to CRM and related systems
Effectively communicates relevant information to all stakeholders

Lead the Grand & Toy Customer Reporting Team (25%)

Ensure all monthly/quarterly subscription reports are completed on time and without error
Oversee adherence to SLA’s in terms of managing the CRM Reporting Queue
Work with the team to drive efficiency in reporting volume and creation of “simple” to administer new reports.
Troubleshoot and resolve any issues related to Customer Reporting

What qualifications do I need?

Post-secondary education in Business Administration
Minimum of 3-5 years’ experience in business analytics and supporting sales systems
Previous analytics and sales support experience preferred
Experience working in a sales organization of a similar size and industry preferred
Proficiency in MS Office with advanced skills in Microsoft Excel
AS400 (HFA) experience preferred
Power BI/Power Pivot
A logical thinker who possesses strong analytical and troubleshooting skills
Strong business acumen
Excellent interpersonal and stakeholder management skills
Excellent organizational and planning skills
Ability to communicate effectively to associates of all technical levels
English, Bilingualism in French an asset

We celebrate employment equity and diversity. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.

Grand & Toy

New Jobs

Manager, Sales Operations (2023-8295)