Position Overview:

We are a growing personal care agency in Maine seeking a motivated, results-oriented Assistant Business Manager to oversee administrative operations, financial performance, and compliance with state regulations. As an assistant business manager, you will play a vital leadership role in supporting the delivery of high-quality personal care services for adults and individuals with disabilities. You’ll help streamline business functions, enhance service quality, and ensure that our agency operates efficiently and in alignment with MaineCare (Maine Medicaid) and state licensing standards.

Key Responsibilities:

- Coordinate and supervise day-to-day business operations of the agency

- Ensure agency compliance with Maine DHHS regulations for personal care services, including documentation, reporting, and staff qualifications

- Oversee caregiver schedules, client authorizations, and Electronic Visit Verification (EVV) compliance

- Assist in maintaining agency licensure and readiness for audits and inspections

- Maintain personnel and training records in compliance with PSS (Personal Support Specialist) requirements

- Support onboarding of new caregivers and ensure documentation and certifications are up to date

- Ensure staff schedules are filled, and client needs are met with minimal disruption

- Assist with internal communication and performance tracking

- Support client intake process and care coordination alongside the Business Manager

- Build and maintain relationships with case managers, social workers, and referral sources

- Resolve client concerns and promote quality, person-centered service delivery

Qualifications:

- At least 1 year of relevant experience in home care, personal care services

- Strong knowledge of Maine DHHS rules and documentation requirements

- Familiarity with Electronic Visit Verification (EVV) systems (Sandata or similar)

- Proficiency with Microsoft Excel and cloud-based tools

- Strong organizational and communication skills

- Self-motivated and able to work independently

Benefits:

401(k)

Work Location: Hybrid remote in Bangor, ME 04401

Great Care, LLC

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