Job Overview

The Sales Operations Account Manager will lead the facilitation between the Sales team between GLC’s departments: Operations, Supply Chain, Procurement, Finance, QA, and Sales as new customers are on-boarded and new processes are implemented to support long-term success in existing customer relationships.

Job Responsibilities

Lead and coordinate with the Sales, Marketing, Operations, Supply Chain, FSQA, Regulatory and Finance teams to ensure customer experience for established accounts is of the highest quality.
Direct cross-functional support of customer RFP process with key stakeholders, including management of sample, pricing, product data and documentation submission.
Support both new customer on-boarding and existing customer item commercialization, redesign and off-boarding processes and SAP information maintenance.
Facilitate in the development and implementation of new processes and procedures for effective and efficient team operations.
Run and evaluate sales metric reporting and present recommendations to help sales determine program trends, voids and suggestions.
Collaborate with Marketing and Sales to create and deliver effective sales presentations.
Support key business opportunities by recommending solutions based on applicable data.
Provide and maintain detailed customer status/project updates for specific account assignments.
Effectively plan and lead cross functional meetings and establish plan of action and follow up needed
All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures.
All GLC employees are expected to produce our products in a manner that exceeds the quality and value expectation of our customers and consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program.
Other responsibilities as assigned by the Manager.

Required Education And Experience

Bachelor’s degree in business, marketing or related field or High School Diploma and 5 years sales/customer service experience
3 years or more of sales experience Food industry-preferred.
Proven success in project management.
Strong organization, communication and problem-solving skills in a fast-paced environment.
High proficiency in Excel data reporting and analytical skills.
Strong presentation skills and ability to build a sales story using Microsoft PowerPoint presentation
Ability to make sound, independent decisions based on functional expertise and experience.
Proficient in Microsoft Office Suite.
Up to 25% of travel.
Must be legally authorized to work for a company in the United States without sponsorship.

Preferred Education And Experience

Proven experience in flexing style to build strong internal and external customer relationships.
Experience working with SAP and/or a CRM program.
Demonstrated ability to multi-task, evaluate and balance individual workload through effective time management, prioritization, and organizational skills.
Previous experience in sales strategy and commercialization.
Understanding of private label dairy industry and dairy markets.
In depth understanding of GLC product offerings and customer base.

Working Conditions

Work is performed in an office setting.
Occasional exposure to industrial operations including: temperature extremes from approximately 35ºF to 100ºF; noise levels in excess of 85 dB; moisture and moving machinery.

EEOC & Disclaimer

Great Lakes Cheese is an Equal Opportunity Affirmative Action Employer

Great Lakes Cheese

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Sales Operations Account Manager