WA, United States

req761

POSITION TITLE
LOCATION

About the Company
United Malt is the fourth largest commercial maltster in the world, delivering high-quality malt to brewers and distillers across the globe. Our malt is blended into some of your favorite industry-leading beverages and local craft brews.

Our family of brands include Bairds Malting, Barrett Burston Malting, Canada Malting Company, Country Malt Group, Cryer Malt and Great Western Malting. We produce approximately 1.25 million tons per annum of capacity across 12 processing plants in Australia, Canada, the United Kingdom and the United States of America. We also operate an international distribution business, which provides a full service offering for craft brewers and distillers, including malt, hops, yeast, adjuncts and related products.

Our more than 900 employees are proud of the rich heritage of our family of brands and are committed to living our company values of safety, quality, integrity and passion. We celebrate the diversity of our people and together strive to create an environment where all employees are safe, welcomed and have a sense of belonging

Safety • Passion • Quality • Integrity

POSITION SCOPE

The Sales Operations Manager position entails comprehensive oversight and dynamic leadership of all business activities and processes essential to the effective and efficient operation of the sales team, aligned with overarching business strategies and objectives. This role is crucial for driving cross-functional sales initiatives as the primary stakeholder, leveraging a rich mix of experience and expertise.

RESPONSIBILITIES

Spearheading the UMG NA Sales Operations team, focusing on skill development, refining tool sets, and optimizing processes and interdependencies.
Steering the execution and management of pivotal initiatives and strategies that bolster performance, curtail inefficiencies, and augment profitability.
Identify potential business risk and develop and operationalize remediation plans.
Pioneering process automation and enhancement opportunities, serving as a central Sales Operations figure for new cross-departmental projects.
Collaborating intimately with other departments to synchronize sales strategy and disseminate crucial sales data.
Orchestrating the forecast process for monthly S&OP activities and constructing and administering essential demand forecasting tools for the commercial team.
Continually refining, documenting, and communicating formalized processes across sales and sales operations teams.
Identifying and addressing trends in sales support inquiries, working cross-functionally to streamline processes.
Utilizing Dynamics 365 CE/Dynamics 365 Sales for user adoption and data quality monitoring, developing views and dashboards to back business initiatives.
Being the go-to expert for all new sales system inquiries, including internal forms, bulk sales communications, and sales campaigns.
Serving as the liaison between sales system improvement requests and the IT department.
Developing and maintaining a robust UMG customer contract program across applicable systems.
Monitor and mitigate contract risks, oversee contract enforcement, system adoption, data accuracy, and reporting.
Maintaining and evolving SOPs for all sales processes and fostering strong internal relationships to promote a culture of transparency, unity, high morale, and enthusiasm for change

SKILLS & ABILITIES

Proven experience in sales operations, with a focus on project management and CRM systems.
Strong analytical skills and the ability to translate data into actionable insights.
Exceptional business insight with a proven track record in process risk assessment, enhancement, solutions, and execution.
Proficient in systems and process design with outstanding problem-solving, project management, interpersonal, and organizational capabilities.
Deep knowledge of sales process and forecasting best practices.
Ability to develop and sophisticate sales Key Performance Indicators (KPIs).
Ability to utilize CRM systems to analyze and optimize the sales pipeline, providing valuable insights to the sales team.
In-depth knowledge of master data management and adept at managing multiple priorities.
Skilled in effective communication across various levels, including executives, managers, stakeholders, and customers/vendors.
Demonstrated prowess in presentation and communication, both written and verbal.
Advanced proficiency in MS Office Suite (PowerPoint, Visio, Word, Excel, Outlook, Teams).
Strong personal and professional discernment, with sales automation and CRM systems expertise.
Comprehensive understanding of compliance, audit processes, and IT operations.

EDUCATION & EXPERIENCE

At least five years of experience in a leadership role within Sales, Sales Operations, or Sales Strategy.
Minimum of 3 years’ experience designing and implementing process workflows around core ERP and CRM systems.
Minimum of 3 years of dedicated D365 sales end-user experience.

WORKING CONDITIONS

Flexible standard working hours, accommodating time zone differences.
Ability to maintain a stationary position or stand for prolonged periods.
Regular use of computers and office productivity tools.
Mandatory use of Personal Protective Equipment at manufacturing and distribution sites.

COMPENSATION

Salary: $87,009.00 - $129,754.08 per year

Newly hired incumbents are placed on the salary scale based on their education, training/skill, and experience, as applicable.

Compensation and benefits package as follows.
Paid time off up to 23 days a year.
10 paid holidays
2 Medical plan options inclusive of RX coverage
Dental plan
Vision plan
Flex spending accounts (FSA)
Company paid basic life insurance.
Company paid STD & LTD
Voluntary Critical Illness, Accident and Life Insurance options
401(k) plan with employer match
Employee Assistance Program (EAP)
Fitness subsidy
Tuition reimbursement
Employee referral program
Product discounts through our CMG Division and from various external vendors

Great Western Malting

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