Farnham

Reporting to the Sales Director, the Sales Operations Manager is responsible for overseeing the daily operations of a busy sales department, ensuring that sales teams are supported, customer experience is consistently high, and revenue-driving processes run efficiently. This role focuses on performance management, operational excellence, customer service quality, and continuous improvement across sales workflows.

Your key responsibilities will include:

Lead the day-to-day running of the sales department, ensuring smooth execution of all sales activities.
Monitor sales performance metrics, KPIs, and dashboards to identify trends and areas for improvement.
Optimise sales processes and workflows in the sales funnel, to increase efficiency and reduce operational friction.
Manage and support a team of Field Sales and Sales Coordinators.
Ensure customer enquiries, escalations, and service requests are handled in a timely and professional manner.
Support the optimisation of the CRM systems, ensuring data accuracy and adoption across the sales organisation.
Manage stock and machine forecasting to the Sales Director and JCB Sales, including recommendations using market data to predict customer demand.

Key skills we are looking for:

Proven experience in Sales Operations, Commercial Operations, or a similar operational leadership role.
Strong understanding of sales processes, pipeline management, CRM systems, and sales forecasting.
Strong proficiency with M365
Excellent leadership, communication, and proactive stakeholder-management skills.
Analytical mindset with the ability to convert data into actionable insights.
Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
Customer-focused mindset with experience improving customer experience outcomes.
Experience in project management would be an advantage.
Familiarity with Power BI would be highly advantageous
Full UK Driving Licence required

In return, you will receive:

Salary based on experience, get in contact for further information
Medical and Dental Cash Plan scheme
Life Assurance
Contributory Pension scheme
Uniform

This is a fantastic opportunity to work alongside a world-class engineering company!

Greenshields JCB

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Sales Operations Manager