Manage relationships with airlines, hotels, transport providers, and our clients
Monitor costs, margins, and profitability of travel products
Negotiate rates to ensure competitive pricing and service quality
Monitor vendor performance and SLA compliance
This role ensures smooth end-to-end event delivery, efficient team management, vendor coordination, budget control, and adherence to timelines and quality standards. the role in turning creative concepts into successful, on-ground executions.
Maintain strong relationships with suppliers to ensure quality and cost efficiency
Monitor vendor performance and compliance.
Identify, negotiate, and manage vendors (venues, decorators, AV, logistics, catering, security, etc.
Ensure high levels of customer satisfaction throughout the travel lifecycle
Handle escalations, complaints, and service recovery
Implement service standards and quality assurance processes
Develop and implement standard operating procedures (SOPs)
Identify opportunities to improve efficiency, quality, and scalability
Conduct post-event evaluations and reporting
Lead and manage operations managers, travel consultants, and support staff
Set performance goals, conduct training, and improve team productivity
Ensure coordination between sales, reservations, finance, and clients services teams
Ensure compliance with travel regulations, visa requirements, insurance, and company policies
Manage risk assessments, emergency handling, and crisis management for travelers
Develop and implement SOPs for travel operations
Improve operational efficiency through automation and travel technology tools (CRM, GDS, booking platforms)
Ensure data accuracy and reporting.
Prepare and manage operational budgets
Monitor costs, margins, and profitability of travel products
Implement cost-saving initiatives without compromising service quality
Strong leadership and decision-making abilities
Excellent knowledge of travel operations and destinations
Strong vendor negotiation and relationship management skills
Customer-centric mindset
Ability to manage multiple priorities under pressure
Strong analytical and financial acumen

Qualifications & Experience

Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or related field
8–10 years of experience in travel operations, with at least 4–6 years in a leadership role
Experience in Mice Company, corporate travel, or inbound/outbound tour operations

Work Conditions

Flexible working hours, including weekends and holidays
Occasional travel for vendor meetings and client events

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: Remote

GS TOURISM PVT LTD

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