GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don't need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data.

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers

The Senior Sales Operations Manager directly supports the optimization of sales effectiveness, enforces Salesforce discipline, improves revenue forecasting accuracy, and enhances quote-to-cash efficiency, on a global scale. Reporting into the VP, Sales Operations, this role is comfortable with large amounts of data from various sources, and is able to draw insightful conclusions and actionable results with recommendations for senior leadership and be a strategic business partner with an enterprise global sales force.

The Senior Sales Operations Manager will also serve as the primary link to the Salesforce administrator team, and will be tasked with optimizing the current instance of Salesforce, qualify and fulfill requests from various stakeholders and make recommendations to current views, reports and dashboards that best align with the strategic objectives of the company.

In this function, the Senior Sales Operations Manager will work self-sufficiently and is asked to create also proactively KPI and Trend analysis across the whole GumGum Businesses globally to support decision making of various stakeholders across the globe.

Note: GumGum currently operates in a 'work from home' virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward. GumGum is only open to hiring remote candidates who are residents in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN.

What You'll Achieve

Salesforce Administration
- Assess the current instance of Salesforce in order to implement a wide range of administrative changes and continuously optimize GumGum's CRM
- Take ownership of daily operational support for Salesforce, ensuring smooth functioning and user satisfaction.
- Recommend scalable solutions to align Salesforce with the company's growth trajectory.
- Make informed recommendations to appropriately scale the application to keep pace with the growth of the company
- Provide stakeholders with data-driven insights to improve performance based on data tracking and analysis
- Collaborate on refining and enhancing the sales funnel process, utilizing data analysis to boost sales management effectiveness.
Reporting and Business Intelligence
- Proficiently analyze extensive and varied datasets, deriving actionable insights even from complex data structures.
- Make data-driven decisions and recommendations for improving the sales process
- Comfortable voicing opinions and observations to provide thought leadership to key stakeholders
- Partner with Sales and Marketing departments to analyze and report on campaign performance with reporting and dashboards
Integration Subject Matter Expert (SME)
- In support of M&A activities, this role will serve as a SME to best support the most effective integration of data, systems and processes utilized by sellers across the global organization
Systems & Processes
- Foster cross-functional collaboration to ensure all teams possess a comprehensive understanding of the sales process and associated functions.
- Thoroughly document, optimize, and automate processes to drive efficiency and consistency.
- Uphold internal compliance with essential controls, safeguarding data integrity and accuracy.

Skills You'll Bring

Bachelor's degree; Finance, Business, Marketing or related field preferred
Salesforce administration certification preferred
5-10+ years of experience in Sales Operations or Salesforce administration
Experience across business in high growth companies (preferably tech)
Preference for experience supporting a global sales team.
Strong ability to communicate effectively to all levels of the organization, make data-driven decisions and recommendations from improving sales processes
Creative and analytical thinker with strong problem-solving skills
Analytical mindset; detail-oriented and passionate about solving problems
Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
Salesforce technical proficiency, including reporting and dashboard building
Proficiency within the Google Suite, specifically Google Sheets or comparable experience with Excel
Database experience preferred
Excellent written & verbal communication skills
'Can do' positive attitude and vocal in identifying and fixing problems
Ability and willingness to collaborate and communicate effectively across different teams in a fast-paced environment
The ideal candidate will be able to effectively manage conflicting priorities, while objectively looking across the organizational landscape to best assess the needs of the business and propose changes
Self-starter who is driven to succeed both personally and professionally
A result and success oriented mentality, conveying a sense of urgency and driving issues to closure
Deeply committed to productivity and quality

What We Offer

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits

Awards

BuiltIn #37 Best Places to Work 2023 across the United States
BuiltinLA #7 Best Places to Work 2022
BuiltinLA Best Places to Work 2021
Ad Exchanger Programmatic Power Player 2022 and 2021
Digiday Media Awards Europe finalist 2022 and 2021

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

Learn more about our DEIB programming at gumgum.com/deib

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Senior Sales Operations Manager