What you’ll be doing

You will succeed in this role if you are excited by the idea of communicating with professionals across the publishing industry and ensuring that readers have access to our books at events up and down the country. You will be working closely with our Field Sales Team based around the UK to deliver first class customer service to independent bookshops, ensuring orders are processed smoothly and efficiently and making sure any queries are answered. You must be comfortable communicating via email and telephone and working with internal and external stakeholders.

Typical tasks include:

Monitoring the Events schedule for Hachette UK, ensuring stock is allocated and processed for each event
Proactively liaising with internal and external colleagues to maintain first class working relationships and provide excellent customer service
Coordinating signed book orders for independent bookshops

This role offers a fantastic opportunity to become an essential part of the Sales Operations team and the wider company. You will gain advantageous experience regarding supply chain, distribution and the publishing industry and get to work in a friendly and dynamic working environment. We welcome applicants with publishing experience, but this is not essential. More important is your passion for delivering excellent customer service.

Who we are looking for

We are looking for an enthusiastic and motivated individual to become a key member of the fast-paced Operations team. Do you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Can you build strong and trusted working relationships? If so, we would love to receive your application.

Essential skills:

Previous experience in customer service
Excellent organisation
Ability to deal with customers and colleagues at all levels
Attention to detail
Ability to prioritise in a busy working environment

What we offer

Our staff are our greatest asset and our benefits reflect this. In addition to 28 days annual leave days per year + bank holidays, we have an extensive list of benefits that include: a wide-ranging training library, development programmes including mentoring, Cycle to Work vouchers, eye care vouchers, up to 70% off book purchases, a charity book shelf, 2 community days per year, many employee networks to join, summer hours (finishing at 1pm on Fridays during the summer months!), season ticket loans, rent deposit loans, generous pension schemes and much more!

The role will be based at our London or Didcot offices, with a blend of in-office (3 days) and homeworking (2 days) per week.

Our Commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org

Who we are and what we do

About Hachette UK

Hachette UK is a creative powerhouse and the UK’s second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

We’re made up of 11 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We’re also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Quercus; Octopus and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world’s best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O’Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hodder Education is a market leader in resources for both primary and secondary schools.

Hachette UK is part of Hachette Livre, the world’s third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.

It’s an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK’s creative industries.

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