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Job Details

Sales Operations Manager - Commercial Plasma

USA Remote Eastern time preferred

The Sales Operations Manager for Commercial Plasma (CP) works closely with customers and internal stakeholders to ensure appropriate objectives and priorities are enabled within the CP organization; advocates for and acts as the voice of the customer in support of plasma collection device and soft goods product requirements; ensures effective communication between customers and key functional areas within Haemonetics including Customer Service, Product Support, and Quality and is responsible for resolution and/or escalation of urgent issues; works cross functionally with internal stakeholders (i.e. finance, supply chain, legal, contracts) to provide guidance on demand planning, KPI reporting, device fleet management, and contract administration/compliance; participates in efforts to standardize policies and enhance processes, tools and systems to enable a global function.

Responsibilities

Oversee day to day operations for customer requirements of plasma collection devices, soft goods product requirements and associated concerns (logistics, quality, contracts, etc…)
Prepare and conduct Quarterly Business Review meetings with customers.
Ensures optimal use of business unit resources to maximize Return on Invested Capital (ROIC) specifically through asset (device) management.
Proactively identifies opportunities for business unit process improvement, drives customer contract compliance and ensures contracts are optimally leveraged to foster maximum financial impact for Haemonetics.
Manages relationships with key operational contacts with our customer base and facilitates a larger HAE strategy for each account.
Acts as Commercial liaison for new Plasma Center openings (device planning, install support, required trainings).
Develop and implement benchmarking tools that drive customer and HAE value that focus on important industry KPIs.
Works with technical marketing, quality and supply chain to ensure sound internal and external communication on product related changes, challenges, and inventory planning.
Assists in financial planning by way of providing accurate customer forecasts.
Provides key communications to customers
Acts as main point of contact regarding order escalations

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s Degree – Business, Finance, Supply Chain, or related degree required.
3+ years of experience in a customer facing role mandatory; sales operations with customer facing focus, account management or customer service/support within a transactional supply chain environment; Medical Device experience preferred, but not required.
2+ years of experience in preparing and delivering customer quarterly and annual business review presentations.
Experience developing process improvement procedures to provide guidance on customer support, supply planning, device fleet management, and contract administration.
Experience managing relationships with key operational contacts and implementing benchmarking tools that drive customer value and focus on important industry KPIs.
Experience utilizing MRP planning tool (Oracle, SAP), Agile and Microsoft Office products including excel and PowerPoint
Skill and comfort with interacting with customers by phone, email, video conference

EEO Policy Statement

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