Sales Operations Assistant

Hankook Tire is a global corporation that has consistently met the challenges of the future, always a step ahead of changes in the world economy. Over our 80 years of history, we have continuously grown in quality and size while strengthening our reputation.

Hankook is actively embracing the global stage through constant technological development and commitment to innovation. We are taking a leap to become a leading global tire company that provides sustainable solutions to deliver ultimate driving satisfaction to all customers.

Please visit our website at http://www.hankooktire.com/ca-en/

POSITION OVERVIEW:

As a world leader in the tire manufacturing industry, Hankook Tire Canada seeks a self-motivated experienced Sales Operations Assistant to join our successful Inside Sales team immediately.

The Sales Operations Assistant is responsible for coordinating all day-to-day Sales activities required for the customer’s orders to be processed accurately and efficiently in conjunction with the Logistics Team. Accurate order processing, coordinating proper delivery dates with the customers, notifying the available delivery reception window to Logistics, and managing customers’ back orders would be the key functions of the job.

The new hire will report to the Inside Sales Manager.

RESPONSIBILITIES:

Utilize SAP to create Sales Order, Delivery Order, Shipment Notification
Inform Customers with confirmation on orders received, provide ETA on backorders
Notify Logistics of proper Delivery order / Shipment created in SAP
Coordinate Available Reception Date/Time from a customer with the Logistics Team
Monitor all inbound shipments to ensure backorders are filled promptly for customers
Communicate daily with sales, logistics, and customers to resolve issues
Maintains all files and records and adheres to all company policies, procedures, and SOPs
Any other duties/responsibilities as assigned by management

QUALIFICATIONS:

University graduate in Business Administration or other relevant disciplines
At least 1 to 3 years of work experience in Order Desk, Customer Service, Sales or similar role
Intermediate level of proficiency with MS Excel, Word, and Outlook required
Familiarity with ERP System (SAP) preferred
Basic warehousing, distribution and domestic transportation knowledge required
Exceptional customer support, inquiries handling and resolving issues required
Ability to communicate verbally and in writing in English required
Individual contributor and great team player

CONTACT:

We thank all applicants for their interest; however, only those selected for an interview will be contacted. To be considered, candidates must be eligible to work in Canada.

If you are interested in applying, please send us your resume demonstrating your qualifications, skills, and experience.

We are committed to diversity and inclusion. Hankook Tire is an equal opportunity employer and qualified candidates will be considered regardless of race, colour, religion, sex, sexual orientation, gender identity, cultural or national background, marital status, disability status, and any other basis protected by Ontario law.

Under the Accessibility for Ontarians with Disabilities Act (AODA), Hankook Tire provides accommodation support throughout the recruitment process upon request. If you require accommodation at any point throughout the recruitment process, please let us know.

Hankook Tire America Corp.

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Sales Operations Assistant