Harvard Business Publishing

(HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!

Global Support Services (GSS) is a shared services unit that provides support to various functional units within the three business verticals – Corporate learning, Higher Education and HBR Group across the global locations of HBP. This support team provides backend support to HBP’s sales teams and provides critical administrative support to the clients.

This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing/invoice issues, collating usage data and enablement of clients to use HBP’s products effectively.

Responsibilities:

Setting up learners/faculty for various learning products

Building deep understanding of different contract types and pricing models to resolve queries from clients relating to orders, invoices, credit notes etc.

Accurate usage/revenue reporting on a periodic basis through usage reminders and confirmation from clients

Enabling clients for optimal use of products and services through training or enablement sessions

Consistent efforts to automate and improve process to gain better efficiency

Collating data on clients, courses, usage revenue and other reports and analyzing the trends and patterns

Keeping the process notes up to date and ensuring all tasks are completed within the agreed service level agreements (SLAs)

Qualifications:

Master’s degree in business administration, marketing, or a related field.

Minimum 3 years of experience in a sales support role

Strong proficiency in Microsoft Office tools. Advanced MS Excel knowledge is critical

Excellent communication, interpersonal, and organizational skills.

Detail-oriented with a high degree of accuracy and efficiency.

Ability to work independently and as part of a team.

Strong process orientation and customer service attitude

Working knowledge of tools like Salesforce, Zendesk will be a plus

Harvard Business Publishing

New Jobs

Sales Operations Support Specialist