Job Title: Chief Revenue Officer (Has previously been Director of Customer Success)

Location: Remote

Salary: 120k base salary with a 150k OTE

My client is a SaaS business who have an Audit Platform.

We are looking for a Chief Revenue Officer who has been a Director of Customer Success in their last position, who is now interested in moving upwards into C level.

The Chief Revenue Officer is a newly created executive leadership opportunity with responsibility for all customer acquisition and revenue objectives, through the leadership of the Marketing, New Business, Expert Services, Customer Success, Data Transformation and Revenue Operations teams globally.

The strongest candidates will:

Have experience within the accounting, tax/ audit software industry.

You will:

Work closely with the other members of the Executive Leadership Team to develop and implement short to long-term recurring revenue strategies to drive growth in existing and new markets.
Oversee all aspects of marketing, business development and customer success across the business.
Lead, motivate and build revenue-generating teams across multiple regions.
Develop and oversee an effective marketing strategy.
Define and execute global sales strategy, establish strategic and tactical plans required to identify, qualify and win new sales opportunities
Take the lead, with a nuanced understanding and ability to deliver across the entire sales cycle of large-scale opportunities.
Drive global initiatives to improve customer onboarding, retention and expansion processes through effective touchpoints, interactions, and engagements with the Inflo product and brand across the customer lifecycle.
Maintain high levels of customer satisfaction, positive feedback, and net promotion, identifying and communicating any patterns to all stakeholders.
Develop a winning culture of continuous improvement through proactive actions and inspiring change

Experience required:

Be a seasoned leader coming from a tech-enabled start-up environment with experience in best-in-class B2B / SaaS organizations.
Have experience as a Leader of Customer Success functions.
Have a demonstrable track record of driving, coaching, developing, and managing teams.
Have a demonstrable track record of over-achievement; net new logo accomplishments; and keen understanding of how to leverage channel partnerships.
Be a resourceful self-starter who thrives in a fast-paced environment where urgency, initiative and a “can-do” attitude is required.
Be a critical thinker, able to apply sound logical reasoning to all your decision-making based on available data.
Have excellent stakeholder management, project management, and communication skills.
Have experience driving cross and upsell activity, driving software adoption and leveraging customer success best practices to ensure growth and excellent NPS scores.
Have excellent leadership and communication skills.
Have an honours degree or equivalent.

If you feel that the above criteria matches your specific skill set, and you are open to a fresh, new and exciting challenge, then I want to hear from you.

You can reach me by clicking apply or emailing me at tony.stone@harvey-thomas.com

I'll look forward to hearing from you

Harvey Thomas

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