Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in Charlotte, NC.

As a key player within the Sales Operations team, supporting all sales operations activities including developing strategies and procedures to increase sales figures. Identifying ways to streamline operations and researching new sales markets. This person will implement a plan, structure, and system to collect and manage Hayward customers’ Sales Out-the-Door and Inventory data comprised of dealer, servicer, builder, and retail point-of-sale purchases. Management of this data will likely extend beyond purchases to include inventory and other data. With a focus on improving and building business intelligence, this data will support Sales, Marketing, and Product programs and analytics including but not limited to The Totally Hayward Program, the Field Sales Incentives Program, and Hayward’s Special Deals Program. Data will be sourced from inside and outside the company.

Ideal candidates will have experience in managing and leading projects, excellent communication skills both internally (Sales, Marketing, Finance, and IT) and externally (customers, vendor partners), and database and data management proficiencies. Close partnership with IT will be required to create and maintain the database. Interest in working in a dynamic and fast-paced environment along with the ability to problem-solve and to challenge the status quo are important characteristics to be most successful in this role.

Key relationships: Senior Manager of Sales Operations, Inside Sales, Sales Support Analyst Database Marketing Manager, IT Managers, Regional Sales Teams, Customers, Vendors

Lead the monthly collection of customer Sales Out-the-Door (SOTD) & Inventory metrics for the Hayward Dealer Database for prompt availability each month
Develop quality data (consistent, measurable) in support of Sales, Marketing and Product programs and analytics
Ensure accuracy of data including representation of all customer skus, consistency in naming conventions (e.g. multiple name submissions, sku numbers) and other data cleansing as needed
Proficiency to work with large amounts of data in Excel including advanced formula and pivot table functionality required for reporting and analytical needs
Work with customers to ensure optimal dealer data report formats for efficient loading into the Dealer Database
Partner with IT to utilize Monarch or other software to generate formats loadable into the Dealer Database
Partner with Marketing to validate two-tier customer information and process customer rebates
Liaison with the Field Sales organization and third-party vendors to resolve data issues
Follow through with customers when missing or inconsistent data is discovered
Work with Salesforce and other Hayward systems to map, align, obtain, and maintain dealer data in support of programs, program requirements, and program processing
Develop and maintain routine tracking reports reflecting data status, data content, and data follow-ups required
Work within Hayward’s suite of applications (Tableau, PowerBI, Cognos) to verify, compare, align, and measure dealer data inconsistencies
Create and automate standard reporting and analysis ensuring sales reps and leaders have access to key data required to successfully manage the business
Salesforce administration including building detailed, standardized reports and dashboards on sales pipelines

Lead the monthly collection of customer Sales Out-the-Door (SOTD) & Inventory metrics for the Hayward Dealer Database for prompt availability each month
Develop quality data (consistent, measurable) in support of Sales, Marketing and Product programs and analytics
Ensure accuracy of data including representation of all customer skus, consistency in naming conventions (e.g. multiple name submissions, sku numbers) and other data cleansing as needed
Proficiency to work with large amounts of data in Excel including advanced formula and pivot table functionality required for reporting and analytical needs
Work with customers to ensure optimal dealer data report formats for efficient loading into the Dealer Database
Partner with IT to utilize Monarch or other software to generate formats loadable into the Dealer Database
Partner with Marketing to validate two-tier customer information and process customer rebates
Liaison with the Field Sales organization and third-party vendors to resolve data issues
Follow through with customers when missing or inconsistent data is discovered
Develop and maintain routine tracking reports reflecting data status, data content, and data follow-ups required
Work within Hayward’s suite of applications (Tableau, PowerBI, Cognos) to verify, compare, align, and measure dealer data inconsistencies
Create and automate standard reporting and analysis ensuring sales reps and leaders have access to key data required to successfully manage the business
Salesforce administration including building detailed, standardized reports and dashboards on sales pipelines

Proficiencies:

Strategic thinker, with operational delivery capability
First rate customer management skills, coupled with strong listening and communications skills
Professional individual – articulate, honest, innovative, client-service orientated and dedicated to improving the energy markets for clients
Team player, able to work both individually and on team projects
Well-honed interpersonal skills
Strong IT skills especially regarding use of Microsoft Office Suite
Agile, with the ability to adapt to changing demands; flexible to varying processes across multiple cultures.
Able to make tough, informed decisions quickly to keep performance on track
Results-oriented, with a “can-do” attitude and "hands-on" approach
Comfortable with a dynamic, evolving organization.

Requirements:

5 plus years in Sales Operations, Data Intelligence/Management, or similar role.
Bachelor's degree in Finance, Business, Marketing or related degree. MBA Preferred.
Proven experience in quality Sales data management
Experience with sales forecasting, pipeline management, and territory planning
Excellent oral and written communication skills.
Excellent systems skills including Excel, Word & Powerpoint.
COGNOS, Salesforce, Monarch, Tableau, PowerBI and/or Access proficiencies a plus
Salesforce administration including building detailed, standardized reports and dashboards on sales pipelines

Hayward Holdings, Inc.

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