Position: Senior Manager, Sales Operations

Location: Hybrid/Head Office

About this exciting opportunity:

We are seeking a dynamic and results-oriented individual to join our team as a Senior Manager, Sales Operations. In this role, you will be responsible for developing and implementing strategies to retain patients, increase visit frequency, and enhance overall patient satisfaction during their journey with us.

This role offers a unique hybrid work arrangement, blending remote work with in-office collaboration at our headquarters in North York, along with visits to various Hearing Solutions clinics. Therefore, candidates must demonstrate flexibility and possess access to a vehicle.

What you will do:

Develop and execute repeat patient marketing campaigns/programs aimed at retaining patients and increasing visit frequency
Mine the patient database to identify the best opportunities to maximize conversions
Lead and manage a team of Appointment Coordinators in the call centre, ensuring exceptional service and a highly effective booking process for inbound and outbound calls
Review and audit daily files to ensure the correct next steps are assigned to each patient, optimizing their journey with us
Investigate, manage, and reduce cancellation and no-show rates through strategic initiatives
Collect and analyze patient feedback to better understand their needs, identify satisfaction levels, and implement improvement plans as needed
Orchestrate the design and implementation of all aspects of the Go-To-Market strategy under the annual sales strategy planning cycle
Create executive-level presentations for Marketing and Sales to execute strategy
Collaborate with many cross-functional teams such as finance, sales, marketing, operations, and others

What you bring:

Proven experience in lifecycle marketing, CRM, and booking software applications, with a proactive approach to enhancing productivity through technology
Strong analytical skills with the ability to interpret data and draw actionable insights
Excellent communication and interpersonal skills catering to diverse audiences
Strong leadership skills with proven management experience (experience managing inter-departmental groups an asset)
Consistent achievement of targets, fostering a winning team spirit, and prioritizing outcomes over efforts
Strategic thinking with innovative problem-solving
Strong organizational and project management skills, with ability to adapt positively to changing priorities
Committed to patience excellence
Experience in healthcare or working with a senior demographic is an asset

Why work at Hearing Solutions?

At Hearing Solutions, we believe in hearing what matters in life. Hearing is one of the greatest gifts that helps keep us connected to our loved ones – and this passion for making a positive difference in someone’s life is what excites us to go to work each day!

We are building a culture of professionals who not only pursue excellence and do great work, but also inspire others to do the same.

We are collectively committed to improving lives in remarkable ways and we do this by living our core values daily – being professionally present, committed to the cause, delivering wow, taking initiative and pursuing growth.

If this sounds like you, we encourage you to apply for a role with us today!

Next Steps:

As a part of our hiring process, we require candidates to complete a 25-minute online pre-employment profile assessment.

The assessment helps identify the ideal candidate for this role based on core competencies.

Please note that we strongly recommend taking the assessment in an environment where you can focus and not have any distractions. Please use the following link to access and complete your assessment.

https://www.ondemandassessment.com/link/index/JB-JYS1C4JK9?u=169438

Hearing Solutions

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Senior Manager Sales Operations