Reporting to the CEO, the Chief Revenue Officer (CRO) will be responsible for customer retention and enhancement strategies and for all revenue operations – defining and maintaining the company’s revenue strategy, revenue systems, and revenue programs and works closely with colleagues as a member of the senior management team. Additionally, the CRO is responsible for engaging the organization in managing customer relationships, revenue, and profit.

Responsibilities

This role has the following key responsibilities:

• Create a persistent focus on the customer in the actions the company takes

• Drive the organization to work together for optimum customer experience delivery

• Establish metrics for defining the relationship with customers

• Establish and influence cross-company agreement on how to deliver the greatest value to customers

• Work closely with the executive team to develop growth strategies for pioneering new markets and competitive opportunities

• Build a robust and accurate revenue pipeline and forecasting

• Implement a tech strategy that delivers accurate data that can be used for future decision making

• Build a cohesive short, medium- and long-term revenue strategy that encompasses marketing; sales; product/service and customer success teams

• Responsible for the sustainable growth of the business by increasing revenue year on year

• Provide problem analysis and problem resolution at both a strategic and functional level

• Provide a proactive approach and support to emerging business activities established to remain competitive in the marketplace

• Recommend and lead improvement processes and initiatives to enhance the customer experience

Qualifications

The successful candidate will have a minimum of 10+ years of progressively responsible experience in marketing, customer service, business development, and/ or account development with at least 3 years in a senior leadership role. Additionally, required is a knowledge of various retail industry segments including C-store (500+), Pharmacy, Wireless, Specialty, Grocery, Dollar and Fashion.

Hebard Search Partners

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Chief Revenue Officer