About Hello Heart

Hello Heart is the only digital therapeutics company to focus exclusively on heart disease, the leading cause of death for U.S. adults. Through a connected device and mobile app that uses AI, behavioral science, and personalized digital coaching to drive lifestyle changes, Hello Heart empowers people to embrace healthier behavior, which can reduce the risks of high blood pressure and heart disease. It also helps users catch blood pressure readings that are extremely high and encourages them to talk to their doctor to identify potential risk in time. Validated in peer-reviewed studies and trusted by leading Fortune 500 companies, Hello Heart is easy to use and works alongside an employer’s benefits ecosystem. Founded in 2013, Hello Heart is a member of the American Heart Association’s Innovators’ Network and is part of the CVS Health Point Solutions Management program. Hello Heart is backed by leading VCs including Stripes, Khosla Ventures, IVP, Blue Run and Resolute. Visit www.helloheart.com for more information.

About The Role

Hello Heart is hiring our Senior Director of Revenue Operations, reporting into our SVP, Client Experience. This individual is responsible for developing intelligence across the revenue funnel, implementing performance metrics, and improving the systems, processes, and data that support Hello Heart’s strategic commercial objectives. The team works closely and collaboratively with sales and client services leadership, and finance to create and streamline processes, identify efficiencies, and share learnings and best practices.

We are looking for someone strategic, highly analytical, consultative, tactical, and driven with an eye towards critical thinking and problem solving. Your experience should include reporting and analysis, modeling, forecasting, ability to problem solve, generate and implement solutions to ensure revenue goals are achieved.

Responsibilities

Develop a high-performing revenue operations that supports the entire customer lifecycle, including, forecasting, trending, developing dashboards, managing revenue projections and changes and training teams to achieve revenue goals.
Build systems and processes to enable the company to achieve long term revenue growth
Identify and implement processes that are scalable and automated to support revenue operations.
Develop reports, analysis, and actionable dashboards to ensure alignment, data consistency, and recommendations
Monitor trending of revenue and activate action plans to manage negative trends prior to having a negative impact on revenue.
Own OKRs, KPIs, and all revenue reporting and forecasting.
Partner with finance to support the business with key topline metrics reporting and forecasting such as Actualized ARR, billings, and revenue
Develop and implement mitigation plans as required when teams don’t track to goals
Identify training needs, and initiate enablement activities to ensure the CS team has the right tools and knowledge to be successful in clients onboarding, driving revenue, upsell, etc.
Responsible for working closing with VP of CS to determine barriers to hitting key metrics and developing corrective action plans by customers
Understand revenue funnel, monitor effectiveness of customer success efforts, and implement changes as required.
Manage all client ops systems, upgrade them with time and ensure 100% data accuracy in real time. Manage integration of SF with other systems as needed to manage revenue goals and processes.
Work with data team and development team to ensure data quality and improve overall data quality across revenue related teams in the company as needed.

Requirements

Experience in hyper-growth environments
8+ years of proven success as part of a sales/CS, revenue operations or data team, preferably at a technology company, ideally a utilization/consumption base recurring revenue company serving B2B2C clients
2+ years experience managing, mentoring, and leading a revenue operations function
Ability to work with international remote teams
Deep understanding of deal structure and revenue optimization, and financial reports
Consistent track record of building processes and procedures that can scale during high-growth periods
Proven ability to build relationships and communicate with peers, direct reports, and executive management
Excellent planner and executor of dashboards, management tools, and revenue management systems
Expertise with excel, google sheet and salesforce preferred
Experience in management consulting - is an advantage

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.

Hello Heart

New Jobs

Senior Director, Revenue Operations